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Business Profile

Shoes

Telic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 10th and did receive that order on May 19th, but they were too small. I sent them back to Telic on May 20th. I emailed the company, and they sent back a message saying they did receive them, and I should receive a new tracking number in a few days. That was May 29th. I'm still waiting on a response from them and have messaged multiple times and there is no phone number to contact them. I just want the money I've paid to them or my shoes.

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of boots on 12/29/23- received on 1/12/24 and did not like fit and requested refund. I was sent and charged ***** for return label. I mailed by **** as instructed and have yet to hear anything from this company. I have tried calling, messaging and email without success. Im really at a loss for what to do. Order # was ****** and *** paid was $ *****.

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pairs of sandals from this company. One pair does not fit properly and needs to be returned. There was no packing slip in my package that included item return information. The company has no listed phone number. I've email customer service twice and did not receive a response; used Telic's online customer service form 3 times, with no response; and I've contacted them via social media with no response. I seek to return this item and receive a refund but the business is nonresponsive despite offering a 30-day return for refund policy. Those 30 days will expire in 2 weeks. Please help. Thank you.

Telic is NOT a BBB Accredited Business.

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