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Business Profile

Sporting Goods Retail

Combat Sport Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Had ordered an airsoft M1919 ******** at around the middle of just and paid $1,400 on it and its now 11 months after and ive Emailed many times asking when it will even be shipped, and it hasn't been shipped at all in 11 months and they keep telling me "It will be in stock soon" or "it will arrive next month"

    Business Response

    Date: 06/21/2023

    The item ordered is a very rare and hard to find item as they are only produced every few years. We were told they were in production and coming to the **, and the importer kept pushing the arrival date back as we relayed to the customer. Unfortunately we do not make this hard to get item, the best way to secure one is to pre-order it and wait for them to arrive as they are usually sold out before they arrive to the **. As soon as the customer asked for a refund we refunded immediately, as is our policy. This complaint was started before we were asked to cancel the order.

    Customer Answer

    Date: 06/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Combat Sport Supply is NOT a BBB Accredited Business.

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