Reviews

Review Details

• Review fromcheryl b

  Date: 02/28/2023

  1 star

  cheryl b

  Date: 02/28/2023

  I hired Gerber Construction to remodel my bathroom and after picking out Granite at ******************* and paying for it my contractor told me his granite fabricator - Central Stone and Tile - would not use their granite as it was inferior. I then went over to Central Stone's yard and picked out a slab that was certainly not my original choice or even close as they had so few choices (black or white). When it came time to install they guaranteed me they would fabricate the seam in the counter and backsplash so it was not noticeable. I even showed them the bad seam in my kitchen counter and they ABSOLUTELY guaranteed their seam would be perfect. When the time came to install the counter turned out great but the backsplash was nothing short of a novice job. The corners of the backsplash did not match up with the seam in the counter and had a huge notch in it (from a bad cut) that they said would not be noticeable once filled with grout. Wish I could show you the pictures because it was terrible. When I asked my contractor to get the issue straightened out he told me Central Stone would not fix it saying they thought it was fine. He even told me to call the manager at Central Stone. With one of ********************* construction workers standing in my bathroom with me I called - phone was on speaker phone - and the manager told me "Honey, that is industry standard so we are not going to fix anything." When I asked him about customer satisfaction and the customer who pays the bill having the say in the work he said - "you are not my customer - ******************* is so I do not have to make you happy". Yes he literally said this! I have witnesses and a recorded conversation. Central stone then proceeded to send me a registered letter invoice for the balance of the work and threatened to take me (not the customer remember) to court!!!!! HOW DO THEY STAY IN BUSINESS?????? Do not use this company as they do not know the meaning of customer service. They were rude, did a terrible job.

  Central Stone & Tile LLC

  Date: 03/09/2023

  This is a perfect example of someone that clearly doesn't understand how construction works. The backsplash of which she is referring to at the corner seam was LESS then 1/8th of an inch off. The end of the back splash where it meets with the counter top had a nice clean rolled finish. Which is how backsplash of stone should be placed. The material used Blue Dunes is a granite with a lot of movement. ******'s expectation of what she's thinks should be done and her lack of experience in the construction remodel world is something to be desired. ****** being unhappy about her kitchen (of which we did not do) clearly rolled right into her misbeliefs of how the bathroom needed to look. ****** being unhappy about what happened in her kitchen should not be taken out on CST. ****** is our customer this is true, but he informed us that she wasn't paying him so he couldn't pay us. ******************* also told us to contact the customer directly to try and collect. ****** was not answering any of his calls, nor ours and ******************* also mentioned he had not received his final payments from her for the rest of the job he had done. Sounds like ****** likes playing the game with businesses and wants something for free!We attempted every means necessary to collect what's due to us prior to sending certified letters. At this point we have turned them over for collections. We take care of our customers, and we expect to get paid. For someone to hold payment of over $1,000 for a backsplash issue that wasn't really an issue is unacceptable to say the least.