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Business Profile

Online Retailer

FuntoSail.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Fun To Sail $8095 to order a new 2024 Hobie Wave sailboat. A copy of my check for payment and my fully paid invoice is attached. I was informed by ********************* that ***** had manufacturing delays and he could not promise me my boat in time for this summer. I cancelled my order and requested a full refund. A copy of this refund request communication is attached. I was told to wait until the money paid to ***** was refunded back to Fun to Sail. When Fun to Sail received the money, I was sent an incomplete partial refund check for $7795, and this check bounced. A copy of this bounced check communication is attached. I am requesting help to get a timely full refund.

    Business Response

    Date: 06/28/2024

    Complaint not valid. Customer received his money back. From the beginning when the produced was not available, we informed the customer. The customer consistently complained in spite of our best efforts. We have been in business for 20 plus years without a single complain. By their fruits ye shall know them. Our customers are quite literally family to us and we take their needs serious.

    Customer Answer

    Date: 06/28/2024

     
    Better Business Bureau:

    I have received the refund from the business.   The business appears not to appologize for the delay in sending the refund, nor their mistakes in initially sending the wrong refund amount, and having a check bounce with the initial refund.   Otherwise, in reference to complaint ID ********, I find their eventual refund resolution is satisfactory to me.

    Sincerely,

    *******************

FuntoSail.com is NOT a BBB Accredited Business.

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