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Business Profile

Security Equipment

SafeSound Personal Alarm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Equipment.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** came out of our checking account I have no idea what it is havent been sent anything from this company hsve mo recites except from where they withdrew the money from our checking accounts I did not authorize anything from this company the dates are March 3 2023 when I called the number said no one to talk to

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not order the product. I contacted the seller by phone who told me the order came from my email address. I told them my account had been suspended for a week due to fraudulent activity so was not me.Told I could return the item but must pay return shipping. Sent the articles back via **** but have received no communication from company or refund of amount charged to my **************** credit card.Checking web sites, I cannot find any way to contact them re this problem. Now the return window is very likely closed even though I mailed the item long before it expired.

  • Initial Complaint

    Date:01/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posting scam clickbait articles with false headlines like "Grandma attacked outside store in %YOUR TOWN" to try to scare you into buying their product. This is horribly unethical and probably illegal. Does the model in the photo know that her image is being used into deceiving people that she has been assaulted? Is straight up lying in headlines to try to sell a product okay?There are lots of horribly sketchy fake headlines like this, but this one strikes me as particularly egregious due to the fear-mongering and lying about violence.

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/30/22 I ordered 2. The curser **** not let me move until i ordered 1 more. I emailed that I needed my order cancelled and my money refunded but it has not happened.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not perform your "Pull on" instruction because all the tools in the screwdriver set 13pcs are not small enough to open the screws. I wasted a lot of my time and feel frustrated. Please help. Thanks.

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically its concerning a product by Safesound alarm being delivered to the wrong address (my old address). I know I filled out the order with my current address. I have contacted ******, and they told me to wait until I hear from the company. Before this I contacted safesound, and they basically will not issue a refund. It was said I will have to wait until the package is returned. This took place July 12, 2022. Paypal is giving me until September 7, and said to wait until Safe sound contacts me. I called **************** for ******************** today 8/24/2022. The conversation was recorded. Once again Safesound will not return my money, and said it has to do with my address not being correct, and the product has to be returned. Nowadays people keep mailings that are niot theirs. I am also a victim of identity theft. I am all about policy, but this is not right at all. I have also seen the other complaints about Safesound.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered this product weeks ago and have never received it.

SafeSound Personal Alarm is NOT a BBB Accredited Business.

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