We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewer Cleaning

The Rooter Guys, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

This profile includes complaints for The Rooter Guys, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Rooter Guys, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • The Rooter Guys, LLC

      11889 N Tracey Rd Hayden, ID 83835-9864

    • The Rooter Guys, LLC

      PO Box 2470 Hayden, ID 83835-2470

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a purchase agreement with realtor to have septic pumped and inspected by seller. We were given a report that it was done by the Rooter Guys and all was well in Feb. 2023. By November of 2023 the system backed up into the bathroom, bathtub, and via the vent under the house. We called in a plumber who informed us that the tank had in fact not been pumped in years since it was so compacted. A pumper came in and pumped the tank and found it was cracked and also found a pile of wood at the bottom giving further evidence that the tank had not been pumped or inspected. My husband contacted The Rooter Guys and sent them copies of the plumber and pumpers report but the owner refused to acknowledge that any wrong had been done. We would like to have the amount we paid for those services paid by Rooter Guys, $6,200.00 as well as a tank put in since this would have been done if it had been actually inspected before the purchase of the house.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the manager of the ************************. On 12.15.2022, I received a call from a tenant stating that her lines were not draining. I told her that I would contact the **************** we use and have them check the main line. The tenant insisted that I use The Rooter Guys, she knew them, and they were good. I contacted The Rooter Guys who scheduled an appointment for 12.16.2022. I received a phone call from Technician **** around 10am, who stated that the problem was on the tenant's side, that the pipes under the tenant's home was not properly put in. Then I received another call from **** around 11:30 stating that the issue was on our side and that we would need to dig up the line and replace the pipe. I informed **** that we had already replaced that line a few years back and that I was going to contact the **************** we use because he had told me two different things regarding what was the issue. I contacted Mr. *********************** who sent out technician **** around 1pm, who informed me that upon arrival found no evidence of any backups. Additionally, technician was able to flush large quantities of water in unit with no backups. Outside cleanout isnt functional anymore not because pipe is broken but because we did a burst several years back and the burst went through this cleanout. The mainline pipe has been draining normally since then. Outside cleanout is no longer functional as a result of this burst process. Gave customer option to pull toilet and investigate drain line however since there is no evidence to suggest this is necessary did not perform this service at this time. The Rooter ***'s technician **** returned to my office around 3pm to submit a bill to me for $520.00. For pulling the toilet in the tenant's house and running a cable 25'. Enclosed are the invoices from both Plumbing companies, with their notes included.

      Business Response

      Date: 12/27/2022

      PLEASE SEE ATTACHED LETTER THAT WAS EMAILED ON 12/26/2022.

      Customer Answer

      Date: 01/04/2023

       I would like to add that The Rooter Guys did not provide me with an initial price quote or have me sign authorization for the work. As stated they should have, under the service authorization section of their invoice.

      Thank you,

      Harvest ******

      ***** Contractors

      8601 ***********************************

      ******, ** *****

      ************ Phone

      ************ Fax

    The Rooter Guys, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.