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Business Profile

Towing Company

Reliable Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Reliable Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reliable Towing has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Reliable Towing

      10862 N Government Way Hayden, ID 83835-8330

    • Reliable Towing East

      9414 E 1st Ave Spokane Valley, WA 99206-3655

    • Reliable Towing

      206 E Broadway Ave Ritzville, WA 99169-1814

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed by this company from Super 1 in *********, only after 4 days...however last August without notification and looted all of my belongings inside the vehicle..totaling an amount of over $6500.00...heirlooms, clothing, pictures, personal belongings...etc..this company is absolutely scums of the earth....Rod their owner is too much of a coward to speak personally about it....I smell fraud.

      Business Response

      Date: 09/09/2022

      This vehicle was towed for being abandoned on private property on July 12, 2021 per request of the private property owner. All local rules, laws and regulations were followed regarding the legitimacy of this tow. This vehicle was properly and legally disposed of after being held in our impound for 51 days. In that 51 day period no formal response was heard from registered and legal owner of the vehicle. Vehicle was inspected by local law enforcement and disposed of per ***** State Law. Our operations manager spoke to you several times following the vehicle being disposed of and explained all policies and laws were followed. Following that we began receiving threating phone calls and emails regarding this vehicle, at the point it was decided to cut all communication with you to protect the safety of our staff. 

    Reliable Towing is NOT a BBB Accredited Business.

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