Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bank used this repo company to tow my car. I went to pick up my car sept 8th 2022. Car could not leave the parking lot due to extensive damage under the car. I have reached out with hopes for damage to be settled. They refuse to call me back. When I do call I get the reception lady. She states she will have her boss call me back since he towed it. He will not call me back at all.

  Business Response

  Date: 09/22/2022

  Due to the privacy policies involved with this complaint and the nature of the business I operate in, I will try my best to provide resolution to this complaint without disclosing any NPPI.  

   

  When I had "towed" ***************** car, her car, a 10 year old compact car, already had noted extensive  damage.  The front bumper was dented on the lower driver's side, there is collision damage on the trunk of the car.  The "extensive damage to the underside of the car"  which ************** is alleging, explains nothing.  I did follow up this complaint with a 3rd party who is involved as a middle person, and an authority in this complaint.  That person feels this is a false complaint made up trying to get my company to either fix her abused car or hand her cash, I will do neither.  ************** is alleging her exhaust system has been damaged.  The trucks and equipment I employ for daily towing duties are top of the line in the latest towing equipment.  There is no possible way under any circumstance her exhaust system could have been damaged or even touched by my equipment.  I tow every kind of car there is made.  I tow easily over ***** cars annually, including much more expensive and higher end cars than this 10 year old nissan.  My equipment is designed to move vehicles from underneath the tires, The vehicle is secured down and is free and clear from anything being able to touch the underside of her car.

   

  This is a phony complaint.  I do believe her car is damaged, however I believe the damage was caused by her..  Either way I reject this complaint as phony and made up.

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18007857
  
  I am rejecting this response because:
  Under the engine in line with the tires there is extensive damage. Along with damage aligning with the back of the tires. Damage includes but is not limited to: scraping under the engine, dents and cracks in exhaust pipe. The car has not left the parking lot of the third party and therefore has no way of being damaged by me. I never asked for the bumper or trunk to be fixed but I am asking for the dents and scraping to be fixed. The car worked perfectly fine prior to towing and was a daily use car. Due to damage the car was rendered unable to be driven and has had to be left in the parking lot of said third party. 
  Sincerely,
  
  Thraiseia Hardy