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Business Profile

Credit Union

East Idaho Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for East Idaho Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

East Idaho Credit Union has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • East Idaho Credit Union

      865 S Woodruff Ave Idaho Falls, ID 83401-5296

    • East Idaho Credit Union

      302 W Grand Arco, ID 83213

    • East Idaho Credit Union

      315 W Main Dubois, ID 83423

    • East Idaho Credit Union

      418 W Fir St Shelley, ID 83274-1444

    • East Idaho Credit Union

      310 N 2nd E Rexburg, ID 83440

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have a joint account, which I haven't used for a long time. He is behind on his **** and they took my money to cover a payment. I also have my own account and a **** and I was current on my payment. they took my sons money to pay off my **** and transferred some money to pay on the joint ****. I am on my sons account because he just turned 18 in February (you have to have someone sign with you to open an account when you are under 18) Also my husband has a business and he has some loans there and he is behind on payments. They are trying to attach me to those loans on his business. Can they do that? He is the only one to sign on those loans and the business is only in his name. We they sent me papers for a court hearing it has my name as **************************************** (****** is my husbands mother maiden name) I have never signed anything with that name and my name is just ***************************. Is it ok that they took my sons money?

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank is holding our business check deposits for 21 days. The reasons they gave are different coming from different branches and they contradict each other:1. they're holding to make sure the payor is credible and has the funds to back it -we have been paid by this payor several times this year, it's a credible source and they can see that within our account 2. that we need to obtain proof from the payor that funds are there. -when we called the bank they said only banks are released the information and that it's the bank's job to confirm if funds are there or not. and **** is just choosing not to make the phone call, they said "we don't make phone calls". all it would take is for them to call the number the payor gave us, and they won't do it. 3. they said the "funds are locked in the system and there's nothing they can do about it" and in the next breathe says "well if you can provide evidence that the funds are there then we can release them". -so the funds aren't "locked in the system" if by the click of a button they can release them. and they won't do their job by simply picking up the phone and making the phone call that every other bank is in charge of making.4. the other reason is they said they have to build trust in bank customers before choosing to release funds, my husband has had an account at EICU since he was 8 years old, he's now 38. Over all they are full of excuses and several different, unrelated and contradictory reasons as to why they won't release our funds. They have unclear policies, the customer service was disrespectful and rude, and they are choosing to not do their job. I want my funds released. I will be closing my accounts at this bank (both personal and business). Bad business practices. No clear posted policies. The different branches gave us different reasons as to why the funds won't be available to us. I believe there is some shady practices going on and that's why they won't release funds.

      Customer Answer

      Date: 07/18/2023

      **** released our funds today.
      Thank you. 

    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2022 I obtained an auto loan from east idaho credit union. To do so I had to provide proof of full coverage insurance prior to even buying the vehicle. They then charged me ******** for failure to provide insurance...even though they had it prior to the loan and it's drawn from their accounts monthly so they can see that not only I have it, it is current. In addition, the amount charged is more than 400% of what is required which is abusive.

    East Idaho Credit Union is NOT a BBB Accredited Business.

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