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Business Profile

Custom Knives

Schenk Knives

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted a company (Schenk Knives) to make a production batch of one of my fixed blade designs (250 fixed blade knives for me with my logo on them) - this was a turn key service with an estimated completion date of early October, 2023. I lined up dealers for the fall of 2023 release based upon estimated completion dates by Schenk. 50% of the batch price was due up front so I wired Schenk Knives $10,042.92 on 4/13/23. In the summer of 2023 the 'CEO' of the company (**** Schenk) informed me that my knives were lost, then changed it to say they were delayed getting into production, only to again say they were indeed lost in November which was AFTER the expected completion date!Initially **** took ownership of the problem by admitting they had failed in multiple ways and said he was going to make things right. But since then he has put everything in the "owner's" court and saying he can't make certain decisions (like refunding my money). However, when I request to speak to the 'owners' they won't contact me so I'm in a bind.. **** quit responding to my inquiries in November 2023 after I demanded a refund... until I posted publicly about this on Bladeforums. Shortly after that he stated that he will refund the money and ultimately did refund $2500 in March 2024 with promises of 3 more payments to follow shortly thereafter, but despite repeated attempts at contacting **** since then he refuses to respond.This loss of funds, interest paid on the loan, stress, etc. has caused a significant setback to me and my business.Schenk Knives breached a contract and kept money that did not belong to them. This should be brought to public awareness.

Schenk Knives is NOT a BBB Accredited Business.

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