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Business Profile

Dry Cleaners

Teton Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Teton Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Teton Cleaners has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Teton Cleaners

      1739 W Broadway St Idaho Falls, ID 83402-3045

    • Teton Cleaners

      1658 1st St Idaho Falls, ID 83401-4321

    • Teton Cleaners

      232 E 1st N Rexburg, ID 83440-1616

    • Teton Cleaners

      3329 E 17th St Ammon, ID 83406

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TL;DR They melted a hole into my suit jacket and refused to pay for it.I was a long-time customer of **********************, but I took my clothed to the dry cleaners on 17th street. Probably went there for nearly 15 years. After they closed down the *********** location, I took a nearly brand new suit in for a cleaning at the ********** location. When I first walked in, I was unimpressed with how the place looked. Dirty, door slams closed without slowing, staff seemed unimpressive. I should have gone with my gut and walked right out and found a new dry cleaner but I decided to stay loyal. I picked up the suit, days later than they promised it because they had 'equipment issues.' Then the suit jacket sat in the plastic in my closet for a few weeks while I got a hem repaired on the pants. Then I finally had a chance to wear the suit. I pulled it out of the plastic and there was a big hole melted into it. I brought it back to them, confident that they would replace the suit jacket based on their promise of integrity and honesty from their website. They took the jacket, and promised a phone call that evening from the owner. Days later I had to call in myself to check on the progress. I was talked over, shouted down, and hung up on. He claimed the hole was 'definitely a cigarette burn' and said I did it myself and they weren't responsible. No integrity, no honesty, no responsibility. I guess that they would rather lose my business, and the business of anyone I can convince to go elsewhere than take some responsibility and replace a suit jacket.

    Teton Cleaners is NOT a BBB Accredited Business.

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