We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Salon

Glow Hair Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** of Glow Hair Co, a brunette specialist colored my hair. I paid over $350+. Not even 3 weeks after having my hair done, all of my color washed out, even though I had told her that my hair previously did not take to color when going from light to dark. I followed her aftercare instructions. I politely reached out to her with my concerns of such a quick wash out, and was told that gradual fading is expected; however, this was not gradual. This was after one wash. I even had individuals ask me if I had lightened my hair after going dark again. I then decided to send before/after/3 weeks post-apt. photos to my aunt (who is a celebrity hair and makeup artist that is constantly featured in Rocky Mountain Bride) to ask her opinion. She agreed with me, and could not believe that I paid as much as I did for a brunette specialist, just to have it all wash out. She also could not believe how horribly the salon responded to my request to fix it.The salon told me Id have to come back in and PAY for my hair to be darkened again, even though I had paid $350+, not even a month prior. I expect gradual fading, but not for my hair to have all the color wash out after only 4 washes in 3 weeks. My aunt assumes ******, the brunette specialist did not use a filler when covering the porous hair shaft of my previously blonde hair. A brunette specialist should know this. I kindly asked for a partial refund and intended to part ways thereafter. I was told that no such thing would be done and that the salon would no longer be able to accommodate future appointments for me, and that no refunds would be issued. 8/28/24 $356.53 Was promised hair coloring service provided by a Brunette Color Specialist - direct quote from website: If you are brunette and want that added dimension customized to your hair goals then this service is for youCommercial dispute False advertising of services can be found at ***********************************************

    Business Response

    Date: 10/08/2024

    Alexis Richardson's claims are entirely baseless and appear to stem from frustration over my decision not to issue a refund three weeks after her appointment at Glow Hair Co. I’ve provided screenshots of our text communication in a zip drive, which clearly show that we offered multiple appointments to tone her hair at only the product cost. She declined all of the available options, and when I couldn’t accommodate her before she left town, she began demanding a refund. This ultimately led to the message she included in her complaint.

    In addition to these demands, Alexis has launched personal attacks on my experience and professional reputation, despite my 14 years of expertise as a licensed cosmetologist. She has posted negative reviews on Google, flooded our social media with disparaging comments, filed a complaint with the Better Business Bureau, and initiated a chargeback with her bank—which, based on the facts, I’m confident will be denied.

    There is absolutely no “false advertising” on Glow Hair Co.'s website. We are proud to be one of the most reputable salons in Southeast Idaho, with a loyal and steadily growing clientele. I hold myself and my team to the highest standards of professionalism, and we consistently strive to provide exceptional service.

    I have shared all communications between Glow Hair Co. and Alexis, and it is abundantly clear that her accusations are without foundation.

Glow Hair Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.