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Business Profile

Health and Wellness

Sterling Idaho Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Sterling Idaho Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sterling Idaho Urgent Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was seen on 8/1/22 at Sterling Medical, LLC Urgent care in ************ **. We paid $140 that day, and were billed 8/27/22 for the remaining $132. I paid the $132 in September through our online bank HSA account. In December 2022 I received an overdue statement from Sterling. I called and they stated they'd never received my payment, and I had to provide proof of payment; so I emailed a copy of the canceled bank check to their accounts payable department. I received another bill from them in January 2023. Again, I called. They assured me there was no balance due on the account. A few days later I received a letter from TSI (a collection agency) for $132. I again called Sterling and was told "no worries, there's nothing due on your account, it got sent to TSI because your bill wasn't paid until 1/11/23 (even though I'd paid in September!). They said they'd take care of the issue with TSI. I later called TSI, they had not received proof of payment and still showed a balance. In February, I received another notice from TSI. As of 3/1/23 TSI has yet to receive payment information from Sterling. I emailed Sterling again on 3/1/23 (and spoken numerous times with them), and keep being told my account is $0, but yet I still have a pending "balance due" with TSI, which is a collection agency.

    Sterling Idaho Urgent Care is NOT a BBB Accredited Business.

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