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Business Profile

Insurance Agency

Tower Insurance Brokers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A claim was filed for a hit-and-run to my vehicle in a public parking lot. The claim never proceeded past any point beyond it merely being opened. I had forwarded the claim information to a local shop, but the claim was closed and the vehicle was not repaired due to the shop unable to fit it within the time required for it to be fix, set by this insurance company. They proceeded with the claim as complete although I never brought my car into a shop to get it fixed, yet they said I did. I believe my vehicle's dent, bumper, and mirror should be fixed at the very least for compensation.

    Business Response

    Date: 08/22/2022

    This complaint is between ** and the Insurance carrier whom is not us, however he did contact our office and I did forward the claim information to him so he could contact the carrier to resolve; furthermore the carrier did pay compensation on this claim. Please contact me if you wish to discuss the details of this complaint in more detail. ************. 

    Customer Answer

    Date: 09/06/2022

     
    Complaint: 17668950

    I am rejecting this response because:

    No, I do not agree with the business. The reason being, that I did not receive reimbursement nor was I ever able to take my vehicle into a shop either. There is irrefutable proof as the shop never had my car and the small dent is still existent. Thank you



    Sincerely,

    ****************************

Tower Insurance Brokers, LLC is NOT a BBB Accredited Business.

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