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Business Profile

Lube Service

Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I payed for a oil change. Was given a voucher code for a free car wash. When I used my free car wash code my credit card got billed. I never gave snake river rapids (neighboring business) my credit card. The only way my card was charged by second business is if my personal credit card information was illegally shared. I did not authorize or give my credit card information to snake river rapids, they shouldn't have been able to charge my card. I used passcode on original jiffy lube receipt to get a "free" car wash. Talked with car wash today, they looked up transaction and have no record of my card being used at their business

    Business Response

    Date: 06/13/2023

    We at jiffy lube do not share any information to any outside sources, ******************** was mistaken as he used his card at the snake river dog wash, he was never charged for the free car wash.

     

    thank you,

    *************************, V.P. Auto lube services, D.B.A Jiffy Lube

Jiffy Lube is NOT a BBB Accredited Business.

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