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Business Profile

Marine Sales and Service

Hyde Outdoors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

This profile includes complaints for Hyde Outdoors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hyde Outdoors has 2 locations, listed below.

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    • Hyde Outdoors

      1520 Pancheri Drive Idaho Falls, ID 83402

    • Hyde Outdoors

      3350 Hwy 20 Island Park, ID 83429

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a fishing guide up in ******* *******. I originally bought a Hyde drift boat in 2013 under the impression that the hull of the boat was guaranteed for life. In 2020 the boat began to sink. Understandable, it had a lot of use. I called ****, they didnt have space at the time with the pandemic to fix the boat. They told me they put me on a list to call when space opened up. At this time i bought a used boat to continue working. I continued to call ****, and they continued to have no space assuring me I was on the list. This process went on for 2.5 years before they could get me in for warranty work, which I waited patiently for. Finally, I called in April of 2023 and they could get me in, I was so excited. I drug it down to ***********, and they said it would most likely be 6-8 weeks. It took 4 months. Come august I called, they had totally forgotten about the boat, they seemed to scramble and told me it would be ready in a week. A week later I went and got it back. It had some fresh paint and looked nice. 3 days later however it was leaking again. I called down respectfully hoping someone might offer me some options. I had and still have a full 2 months of work ahead. I needed a boat now. They told me I could bring it back down and have it fixed again. I dont have time. Its a long drive a long repair and if Im not on the water now, I dont make money. At this point I asked for my money back, hoping I may be able to invest that into a new boat to get me through the season. That was denied and the owner **** explained that, giving the money back doesnt help their business. *** never felt more disrespected in a conversation in my life. Im not sure what to do at this point, I could really use the money to try and keep my business going. This was definitely a case of rushed, sub par work that they still charged the whole sum to have done. Ive lost clients do to a sinking boat. I really just need the money back for a down payment on a new one.

      Business Response

      Date: 11/13/2023

      Please see attached.

    Hyde Outdoors is NOT a BBB Accredited Business.

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