We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Gases

L P Propane Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Gases.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business arbitrarily applied finance charges to a level pay account, skipped sending out invoices to in an attempt to make us miss sending in payments, refused to fill propane tank in middle of winter unless we financed our level pay balance through them at 30% interest. LP Propane intentionally tries to put customers in hardship and debt to them using unethical practices.

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have complained to this company for 2 years about my propane use they tell me they have tested it nothing wrong but I can fill it leaking out I tell them that the change it and tell me it not leaking it cost me 4000$ and they told me then it was a line and they would fix and replace it when.it never happened now refused to do there part and fix it and reimburse me for my loss as i have been being told would take place and now refused to let me even.talk.to someone above them.told nope I can not talk to the boss they have never did a pressure test on.it as they say they do eveytime by law but I'm leaking out 500 gallons of propane in 2 months thanks for your time. ***** ??

    Business Response

    Date: 05/15/2024

    To whom it concerns,

    This customer is currently over 578 days past due on an amount of $4,320. Leading into winter, they were over a year past due on $2500 plus. Despite this balance they had deliveries sent to them. There were several leak checks done on their system. They passed each of them until the final one which did not pass. The tank was locked out for safety purposes. It was found the line in the ground was the source of this leak. The tank and regulator are included with the rent for us to repair, however the line in the ground is the customer's responsibility. Being so far behind on such a high amount we did not want to add to the bill. We told them we could do the repair if they could pay for the repair. They apparently did not agree to do this since I have not heard the job needs done. We have great service techs and drivers that do a great job. It is the very high balance that we were not wanting to add to that makes this request for replacement impossible.

    Customer Answer

    Date: 05/28/2024

    This was all over the winter an when I told them the regulater was leaking at a fast speed they come and changed it after they were just there stating there was nothing wrong please look.more in to this I was not past due was on a leave  pay  that is why they put the part on it to auto fill it 

L P Propane Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.