We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Teton Toyota

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: ***** Jan 2025 Nature of problem: routine servicing of 2006 Toyota Highlander Hybrid - unauthorized replacement parts, repairs not completed or repairs skipped, and most likely covering up mistakes made by new hires.The business had not made a good faith effort to resolve the problem.

    Business Response

    Date: 03/25/2025

    We are sorry to hear about the concerns that Mr. **** has had with the service department.  We are to work with Mr. ***** even though he was able to meet with my service manager shortly after the issue, at that time it appeared we had met a resolution.  We desire to work with Mr. **** to come to a situation that he is satisfied with.  Unfortunately we have not been able to get a hold of Mr. *****  

  • Initial Complaint

    Date:05/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit was hard checked multiple times without authorization. Due to their neglect they ran the credit more than needed.

    Business Response

    Date: 05/27/2024

    Customer has multiple signed credit applications in the deal, which allows us to pull credit and to utilize the information to share with the bank to secure financing.  Due to consumer privacy we are not able to legally share that information outside of a secure application system.  

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them the end of Dec. When I bought it, I specifically asked if the tires were good, how the car was and was told by the sales lady that they couldn't sale the cars if they had ANYTHING wrong with them. Within a week, the front tire blew while I was at work. They had to use the spare tire which the hub cap won't fit on. So instead of putting on a new tire, they put the spare on the back tire, still no hub cap. The front bumper popped out so I talked to them about that as well. I get what as is means, but as is, is not what this is, I wouldn't have bought it if the bumper was popped out and it didn't have good tires. Not only did they lie about it , I got told I had to take it to a collision shop to get bumper fixed, I now have no spare tire. This is NOT, the way I bought it, compete misrepresented!!!

    Customer Answer

    Date: 01/18/2024

    I wish to cancel this complaint, the complaint number is 21162404.  An associate reached out a minute ago and said they are going to fix it for me.  I should have waited a little longer to see what was going to happen.  Also, I just was so mad in that moment over reacted.

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/21/2023, I purchased a car from Teton Toyota for $28,784.20. I paid $25,284.20 of my own money and traded-in my old 2012 **** Fusion for $3,500. I waited for a couple months for my title to show up. No title came. I contacted Teton Toyota, and they said they never got the title from the previous owner. I paid for the documentation fees as noted by the Purchase Agreement (which include the title fee). I feel as though they have violated the terms of our agreement, and as such, I want a refund for the total price I paid, and in return I will be returning the vehicle to Teton Toyota so they can *************.

    Business Response

    Date: 12/21/2023

    We have reached out to the customer refunded the cost of the documentation fee and title has been expedited. 

    Customer Answer

    Date: 12/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Aunt and I both went in to buy vehicles and both found one each. Upon using their own resources to price their vehicles after their initial "service" which most people do not look into, they fail to provide any reasonable explaination as to why a used vehicle is priced higher than it was brand new off the lot by $3000. We ******* min away and they had ** coming back for 3 days in a *****, spending $200 alone in gas. This also doesnt include the waste of our time and effort in providing documentation with the promise that the deal would be finalized soon. Only to be told that the deal could not be made and shown the door

    Business Response

    Date: 05/24/2023

    I am sorry that we are unable to get a bank that will finance the vehicle the customer wanted.  We instructed the customer we would not have an answer until Monday at the earliest but the customer decided to show back up on Sunday.  Unfortunately, we will not be reimbursing the customer for their fuel they used to reach the dealership.  

    Customer Answer

    Date: 05/24/2023

     
    Complaint: 20035364

    I am rejecting this response because: My aunt and I were told that we would be able to get into vehicles if we kept coming back over and over with paperwork , leading ** on.

    ***** Chevrolet got me easily into a 2019 jeep cherokee so I'm not sure why my time and money was wasted on a group of people standing around doing nothing at all. I am more than entitled to compensation for all the gas I used due to their incompetence 


    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 5th, I dropped off my 2009 hybrid Toyota Highlander because there was a grinding noise in my tires or brakes. Another mechanic I saw said it was in the charging system so I should take it to the dealer to fix. Teton Toyota told me it was the transmission causing the problem and they could install a used one for ~$6000. I agreed and picked up the car on October 19 when they said it was done. The noise was still there and the transmission and shifting were not right. I dropped the car back off on October 21 and on October 26 they told me that the sound was actually being caused by something else(struts and sway bar) and it would cost an additional ~$2800 to fix. They said the transmission issues that were occurring were based on another issue and would require additional repairs. I was not having any transmission problems previously and had only taken the car in to fix the noise which they are now saying is caused by the struts and had nothing to do with the transmission they replaced.

    Business Response

    Date: 10/27/2022

    The technician was listening and diagnosing a different noise from the noise that the consumer was concerned with.  Service Manager called and asked if we covered the cost of the labor to do the repair if the customer would cover the cost of the parts.  

Teton Toyota is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.