Online Retailer
Adjustable TreesInformation and Alerts
Service Area
- USA
Alert Details
This business has 2 alerts.
Misuse of BBB Name and/or Logo
On November 29, 2023, Better Business Bureau contacted Adjustable Trees requesting the modification of its advertisement. Specifically, Adjustable Trees is displaying BBB's Accredited Business seal on its website product check-out page at, https://adjustabletrees.com/product. Use of BBB's seal may imply BBB Accreditation, although Adjustable Trees is not currently a BBB Accredited Business.
BBB's name and seals are federally registered trademarks owned by the International Association of Better Business Bureaus and may not be used without IABBB's express permission.
Despite written requests, as of December 4, 2023, Adjustable Trees continues to display BBB's Accredited Business seal. BBB has not received Adjustable Trees’ written assurance it will refrain from using BBB's seal in an unauthorized manner.
Alert
On November 29, 2023, Better Business Bureau investigated Adjustable Trees’ business practices. This investigation was prompted by several complaints and scam tracker reports regarding Adjustable Trees’ incapability to fulfill its online artificial Christmas tree purchases.
Consumers claim to have purchased a Christmas tree on the website, https://adjustabletrees.com/. Adjustable Trees requests Zelle or Venmo payments for purchases. After payment is taken, the business claims the trees are unavailable. Thereafter, consumers request to cancel and a refund. Adjustable Trees discontinues all communication.
According to the Idaho Secretary of State corporations operating in Idaho need to be registered with the Secretary of State. Artificial Christmas Tree does not have an Idaho registration. To verify Adjustable Trees’ status, please contact the Secretary of State at https://sosbiz.idaho.gov/.
On November 29, 2023, BBB checked the website https://adjustabletrees.com/ to determine when it was created and where it was registered. The Website was created on April 4, 2023, using the registrar Eranet International Limited, listed as a Chinese site.
BBB has discovered the website adjustabletrees.com used screenshots of artificial Christmas trees from major retailers to promote their products.
BBB has discovered the address 1705 W Broadway St Idaho Falls ID 83402 belongs to another business not associated with Adjustable Trees.
BBB attempted to contact Adjustable Trees using the website phone number and left a voicemail. BBB has been unable to determine company ownership or location.
Based on the information detailed above, BBB cannot state with confidence that Adjustable Trees is operating in the best interest of the consumer. BBB recommends that if you have had any negative business transactions with the business file a complaint with the Idaho Attorney General at https://www.ag.idaho.gov/ and with the BBB https://www.bbb.org/.
Important Information
Additional Info
Mail sent to the business on 11/07/2024 was returned by the U.S. Postal Service as Undeliverable as Addressed.
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