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Business Profile

Online Retailer

Maxx Fit Pro

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge on my credit card I did not make. I called my credit card company and they said I needed to contact the company and see if they would provide the refund. I contacted Maxx Fit Pro and they told me that I signed up on line for a lottery and with that I also signed up for a monthly subscription which was $99.95 and the lottery cost was $1.95. I explained that I recalled selecting something and then closed out before I had completed because I though it did not seam right. I did not sign up for a fitness and wanted my money back. He told me because they were half way through the month they could only give me 25% of my money. I said I was not aware of the program and have not signed up to use and have not used that I would like full refund. He again said te best he could do was 25%. When I explained this was wrong you can not have a bait and switch thing going on making people they are getting one thing and then you charge for another that I would contact Better Business Bureau he said he would give me his employee discount so I could get 50% back and he could cancel the prescription. He offered to send me ear buds and no refund as a prize from the lottery. I took the 50% and had him cancel the subscription. I would like to see full refund

Maxx Fit Pro is NOT a BBB Accredited Business.

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