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Business Profile

Plumber

First Street Plumbing & Heating

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Brittany J

    Date: 04/25/2023

    DECEIVED ME ABOUT PLUMBING WORK DONE, THEN OWNER WOULD NOT FIX IT EITHER!I had First Street Plumbing put in a water softener, explaining that it's a multifamily house, and had about 30 faucets/water outlets that needed to have soft water. The plumber put in the water softener, I assumed he did it right and paid nearly $2000. A year or so later, my husband and I needed to redo some plumbing. As we looked closely at the system, we realized that the water softener was only servicing 2 of the 30 faucets! We called 1st Street to tell them their error, and they sent a plumber out. This guy checked our water softener, and confirmed that it was working for those 2 faucets. When I asked why the first plumber hadn't done what was requested (and paid for!), he said, "We can only work with the existing setup." When I told him the first plumber led me to believe all 30 faucets were now hooked to the soft water, he said, "Yes, that guy has been fired. He should have been more up front with you." I then called the owner of the business, who simply said "sorry" and made no offer to correct anything, or refund any money. No "How can we make this right?" that I would expect of a good plumber who cares about his reputation.Don't use these plumbers. They really don't care if they ripped you off. They have no desire to make things good if they make a mistake. I wasted $2000, and hopefully you are well warned now, so you don't waste your own money!

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