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Business Profile

Sleep Center

Southeast Idaho Sleep DME

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been texting back and forth with ******* and asked again what I should do with the device because it makes me feel like I am being choked when I fall asleep with it on. She does not respond so I text that I will no longer be accepting text messages and she calls me. I ask again what I should do with the device because of the choking feeling. She says it cannot be returned without a form from the doctor saying so? I said that she should have told me that 2 months ago that I would have my attorney call if the billing was not fixed and she said I would have to do that to get it changed.

    Business Response

    Date: 02/19/2025

    I have uploaded our text conversations with this patient since 9/16/2024 and signed documentation for agreed upon financials.  We have tried multiple times to help him with his **** and masks.  After patient let me know he would no longer except texts from this number I called him.  I wanted to remind him of the documents we went over at initial office visit and that he had signed the form stating that if he did not follow insurance guidelines at using the **** 70% of the time he would be responsible for those monthly payments.  Patient did hang up on me and we were unable to discuss much. 

    We as a company strive to do our best at helping every patient.  We do understand that some patients just can not handle ****.  When this happens we ask they see their provider to let them know they are struggling and see if there is anything else they can do to help.  If the patient decides to quit **** therapy we do ask that they get an AMA (against medical advice) form sign with their provider so that the patient knows the risks of not using the machine.  Then we will take the machine back and stop the rental and not continue to bill insurance or the patient.  Patient will only be responsible for payments while they had the machine in their possession. 

    We do wish there was more we could do to help this patients, but there was not. 


    Customer Answer

    Date: 03/07/2025



    The information they gave only shows text messages.  By the text message dates it shows a huge gape in between. This is the time in dispute. They made phone calls during this time instead of texting me.  Can they produce these calls?

Southeast Idaho Sleep DME is NOT a BBB Accredited Business.

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