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Business Profile

Cabin rentals

Island Park Cabins and Lodges

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened on June 2, 2023. We paid $1392 for four atvs and that included their insurance. None of us had done atvs and so we followed the trail the guy gave us. We were in a line and the 2nd atv was turning a small corner and the groove in the gravel got it and turned it on its side. We were going about 15ish. The atv in the front said it was like slow motion and all we can think of is the wheel just got in a rut. And the third and fourth atv stopped because it was not a bad area and making sure they were okay. The passenger was crying and we got her calmed down because we were going slow it just scared her. So we came back and showed them immediately when we got there. Now mind you before we left he told us that he guarantees one of us will wreck. So we get there and he just starts throwing charges at us and talking to ME like a dog. All 7 people witnessed what a jerk he was. First they said it would take about 3 hours to fix at ***** an hour and charged me 600 that you will see. Their math is off. It is an absolute scam. We spent a lot of money with them for four hours and for them to scam us for **** more is absolutely unethical. We were willing to pay and we were thinking about 500 in damage. They have messed with the wrong person and this will not be the end of it

Island Park Cabins and Lodges is NOT a BBB Accredited Business.

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