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Business Profile

Fast Food Restaurants

Burger King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online thru their app for a delivery. They use Door Dash to do their deliveries. I. Gave them our address that we have ordered from them several times and received our food. Well this time the driver went to a completely different house. And sent us a picture of it being delivered. Was not our house. So I called Burger King to have it remade or re delivered and was promptly and rudely told that they would not refund me the money nor remake it and that I needed to call Door Dash I asked what the number was and she said you dont have to worry about it cuz its already there and then hung up on me. I called back and asked for the general manager and she said she was the ** of which I know better so I again asked for the number to door dash of which she replied again to look it up and she will not be giving it. So I did and called door dash of which they offered to have it remade and they called the store and the store told door dash they would but then when the dasher got there they wanted another payment for the food and then promptly cancelled the order. I would like my money back and an apology from said manager in writing.

    Business Response

    Date: 08/21/2024

    The order in question was placed through, paid for and managed by ********. The restaurant is unable to intervene in these situations as the order is controlled by Door Dash. Our manager tried referring the Guest to ********, but the Guest was very irritated when this was explained. The Guest reached out to Burger King Corporation and he was issued a full refund. See attached.

Burger King is NOT a BBB Accredited Business.

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