Complaints

This profile includes complaints for VIP Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VIP Property Management, LLC

  124 McKinley Ave Kellogg, ID 83837-2502

• 

  VIP Property Management, LLC

  PO Box 1013 Coeur D Alene, ID 83816-1013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with VIP for over a year when they managed my property. Their invoices were incorrect on multiple occasions including forgetting to pay me $800 from a guest stay! They did however remember to charge me for the commission and cleaning on that stay. When I brought up the missing money, they charged me double the commission/cleaning fee. I again had to argue for the correct amount. I ended the relationship with VIP and was told multiple times that I would not be charged for a final commission. Months later, I got a bill for an incorrect amount. I enjoyed working with ***** very much as she mainly managed my property but unfortunately the owner, ****, is highly disorganized and does not run his business with integrity. Very disappointing experience!

  Business Response

  Date: 02/23/2024

  ***** contacted us to manage her vacation rental as a co-host on her AirBnB site. We signed a contract and began managing the property in November 2022. ***** requested to have ** create an account on **** under our name and we did. Under the AirBnB account ***** would receive the funds. We would bill her each month and she was to pay us each month. Under the **** account we would receive the funds and payout to *****s account. Normally its done one way or the other but not both. Out of the 22 bookings, 2 were through ****. ***** did enter one of the two bookings incorrectly as she was not accustomed to having an account with different entry types. When ***** notified me, I researched, saw the issue and had ***** credit ****** account that day. ***** was understanding as we had been understanding with ***** for multiple months. For reference I have attached *****s ledger. In December we posted *****s first month with us for $693.50. Per our contract, ***** is to pay within 15 days to bring the account to zero. We did not receive a payment in December.January bill was posted, and the total was now $1,613.95. No payment was made in January. February was the first time we started to receive payments, but it wasnt paid in full. As you can see this went on for several months and we carried several hundred up to thousands of dollars for almost every month. Over the course of the 11 months, the account balance reached zero only 3 times. We carried over the other 8 months without charging ***** a late fee, interest or any penalty. ***** and I discussed parting ways. She asked to cancel management with a 30-day notice (per contract) late September 2023. Since she had self-managed the property before, we agreed to end after the next stay. On October 8th ***** took over management of the property. We did stay on to transfer bookings from the **** account to the AirBnB account instead of canceling them. This required numerous calls and emails to our bookings, and we did this at no charge. *****s final bill was sent out October 20th for $191.18. We did not receive a payment until 4 months later on February 4th. The transaction failed to come through. When I contacted *****, she said she did not want to pay $71.18 for commission. I told her we had waived charges for interest, late fees, transferring bookings and even allowed a shorter exit. She failed to see all the ***** we provided financially. I paid for the lawn care service and ***** 4 months ago. I wish ***** all the best. I hope one day she can see all we did for her and pay her bill. 

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21322542
  
  I am rejecting this response because:
  No solution was proposed. I am happy to pay the $120 owed for landscaping and wish **** and everyone at ********.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved into my first room the walls were nasty yellow. Like gross gross. I did put holes in the wall from hanging stuff all over nothing looked good on the walls other than that no damage and I left it clean. I moved into a bigger room. When I moved out of that one I had a small amount of holes in the walls from nails hanging stuff up. Now Im 30 days in and theyre putting me off giving me my deposit. Its 650 bucks! Thats it. The guy they have working for maintenance is a lazy drunk. He lies and spends hours or days to do barley anything. My rooms were not that much work and the first room should have been painted before I moved in. I wasnt the best tenant but these guys dont understand at all. Late on rent cause i was waiting on emergency rental assistance obviously Im struggling as it is. Oh a maintenance guy has access to cameras for the building and keys to every room! Thats not cool I could go on and on about this c*** I just want my deposit and move on!

  Business Response

  Date: 04/05/2023

  ****** posted two separate issues which I'll address separately.

  One issue is in regard to a maintenance person, their actions and their access to keys/cameras. VIP does not employ anyone as a maintenance worker or any other position at this facility. The person ****** is referring to is another tenant that lives at the facility and likes to contribute towards the facility from time to time without permission or payment from VIP. He is not employed or contracted to do any work there nor have access to any keys or cameras. The only people that have keys or access to the surveillance cameras are the owner of the building and **** (VIP's manager). 

  The second issue is in regard to her security deposit. ****** moved out of the unit without giving a proper notice, which is stated in her lease to give a written 30-day notice. We were notified that ****** had moved out by other tenants, on Tuesday (3/7/23) that prior weekend. Failure to provide proper notice normally results in deposit forfeiture by the tenant. We have had several discussions, via email, with ****** that her deposit/disposition letter would be mailed out within 30-days which is stated in the lease. The 30-day time period was restated to ****** on 3/8/23. We need that time frame to gather any and all financial information that would be applied to the deposit. During her tenancy, VIP worked with ****** at two separate times to find financial aid instead of evicting her. During her time, she accumulated late fees and NSF charges. Instead of evicting her, we waited two months to receive payment on two separate occasions for a total of four months. All of the additional charges over the course of her stay came to $430.00 of unpaid charges. On 3/30/23 I informed ****** that we only need to confirm room cleaning/repair charges, but everything would be finalized by the end of the week. Once we had all of the financial charges accounted for, we discussed the total with the owner. Both the owner and VIP chose to waive fees, not find her in default, refund a check of $650.00 and mailed it out on Monday (4/3/23). VIP is within the time frame to issue a check/disposition letter, chose to issue a check instead of finding her in default, chose to waive fees and mailed the check. It is unfortunate to try to help someone out in so many ways, to not be appreciated for what we did and receive a complaint. 

   

   

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to evict me for a service animal and not cashing my monthly checks in order to evict me and not returning my checks as well as harassment and constant constant knocking on my door and harassing me as well as renting another unit with a service animal and having no complaints except against me

  Business Response

  Date: 12/14/2022

  ****** has been in a month-to-month lease. In August we had learned that the tenant had moved in a roommate and a dog. Both are violations of his lease. We called the tenant but the number we had on file was no longer valid. We went to the residence to talk to the tenant, but no one answered. We left a notice asking for them to reach out to us to have the roommate fill out an application and to get answers on the dog. The tenant neglected to respond. We went by a second time, later in the month, and issued a 30-day notice to vacate by October 1st if we could not get an application on the roommate as well as answers on the dog. Being on a month-to-month lease this is standard practice to have a tenant vacate. We were not going through the eviction process. We did not hear back from the tenant and received October's rent check. The rent check was from the tenant's mom and not the tenant as per usual. We held the check to see if the tenant had moved and did not inform her to not pay rent. The tenant decided to stay, didn't try to resolve the violations or contact us in any way. The owner asked us to keep trying to contact the tenant and not go to the courts yet to see if we could resolve the violations. We tried to reach the tenant in November, but he wasn't home and still never reached out to us from the notice we left saying so. On December 6th we issued a rent increase notice starting February 1st to accommodate the additional tenant as well as the dog. The tenant is welcome to submit documentation on the dog if it is a service animal. The tenant is also welcomed to talk to us at any point. As of right now the owner is not wanting to evict the tenant but have him either vacate or resolve the violations. 

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property from this company and paid my full deposit and rent each month on time. I turned in my keys on 10/12/22 to them to leave the property. The lease agreement we both signed and agreed on, says they will send me my deposit check and written and signed invoice of what they charged my deposit within 30 days of me turning in the keys. I called on 11/11/22 to check on them sending out the check and information on security deposit and was told on the phone "It was settled a few days ago". I recalled on 11/22/2022 to inquire about the status of the deposit check and written notification of what I was charged. They told me it was sent on 11/19/2022 (a week after they were supposed to according to the lease). to the address I provided them. It is now 12/06/2022 and I still have not received my check or written notice of what I was charged. I have called multiple times and emailed back and forth trying to figure out where my check is. They have only responded with we put it in the mail it is not our problem. I asked them to reissue a new check to send with tracking number and they refuse to send it with tracking number.

  Business Response

  Date: 12/14/2022

  We received keys on 10/13/22 from Derrion at 11:45am. On 12/6/22 the office got a call from ******* that he had not received his deposit check refund and account breakdown. The office informed me, and I called Derrion immediately. I apologized that he had not received it yet as it was mailed out weeks prior and I was unaware he still had not received it. I told him that I had to issue a stop payment on the previous check, and it would take one day to go through. I told him we would issue another check the next day. He was ok with that and accepted my apology. He then demanded that we send it by certified mail claiming that is what is said in the lease. I told him that sending certified mail is not in the lease, but we would get ahold of him the following day when the new check was printed to let him how we were sending him the check. He did not like that I would not guarantee we would send the check out by certified mail. I went to the bank and put a stop payment on check #**** and they confirmed they needed the day to process it. On 12/7/22 I had the office call ******* and asked if we could hand deliver the new check to him in person instead of putting in the mail again. ******* seemed happy and agreed to meet. He was given check #**** as well as final account breakdown at 2:30pm on 12/7/22. The check was cashed on 12/7/22. 
   
  We cannot control the mail system and unfortunately, sometimes it doesn't work as intended. As soon as I heard ******* didn't receive his check, I acted in the fastest manner possible to get him his money. Derrion seemed grateful he didn't have to wait the extra couple of days for the replacement check to come in the mail.
   
  Thank you,
  ****
   
   
  ************
  124 ********************
  *******, ** *****