Reviews

Review Details

• Review fromGelina R

  Date: 05/22/2025

  5 stars

  Gelina R

  Date: 05/22/2025

  I recently hired diffused electrical for some residential wiring upgrades and safety inspections and Im genuinely impressed from the initial consult Tatian to the final installation. The team was professional, punctual and highly knowledgeable. They explained issue and clear terms offered practical solutions and didnt try to upsell unnecessary service, watched it out most wins their attention to safety in detail every wired was labeled circuits were neatly organized, and they made sure everything complied with local clothes. They even followed up after the job to ensure everything was functioning smoothie their pricing was there for the quality of work provided and they left the workspace cleaner than they found it. Id highly recommend if used electrical to anyone looking for reliable and trustworthy. Electricians.

  Defused Electrical Innovations LLC.

  Date: 05/29/2025

  ******, 

  Just know that you are a blessing and that we loved assisting you with your projects.  The team loved every minute of your installation.  Thank you for these words of positivity. 

• Review fromLydia O

  Date: 05/22/2025

  5 stars

  Lydia O

  Date: 05/22/2025

  super reliable and easy to work with. Defused Electrical handled everything efficiently and with zero hassle. Will definitely use them again!

  Defused Electrical Innovations LLC.

  Date: 05/29/2025

  *****,

  We are very happy to see the team is making such an impact.  We are here for you anytime you need.  Thank you for the taking the time and for being such a good human being.

• Review fromRomio R

  Date: 05/22/2025

  5 stars

  Romio R

  Date: 05/22/2025

  Diffused electrical innovations ls a electrical contracting company serving the boise and kuna areas. They offer a range of services including residential and commercial electrical work e.v charger installations, generator setups and lighting solutions. Definitely recommend 10 out of 10.

  Defused Electrical Innovations LLC.

  Date: 05/29/2025

  Romio,

  Your review is generous and detailed.  Thank you for taking the time to lay out some of our services we offer.  I'm glad we could assist with your Renewable needs.  

• Review fromSeanna M

  Date: 05/22/2025

  5 stars

  Seanna M

  Date: 05/22/2025

  I reached out to Defused Electrical about getting a dishwasher installed. They were quick to respond and got someone out right away. Couldn't be more pleased with the the customer service and competitive pricing. All other contractors quoted me double the price. Very pleased with the outcome here!

  Defused Electrical Innovations LLC.

  Date: 05/29/2025

  ******

  Thank you for the kinds words.  We work constantly at getting better and were happy to see that it is paying off.

• Review fromDon L.

  Date: 05/14/2025

  1 star

  Don L.

  Date: 05/14/2025

  I had Defused Electrical come to my house on 5/7/25 because my newly installed dishwasher from ********** was not getting any power to it. They diagnosed the problem and found that the wire nuts were not securely fastened together when the dishwasher was installed. They arrived at 5:37 PM and left at 6:04 PM, so they were here for less than 1/2 hour. I was charged $330.00 for them changing some wire nuts. I then contacted their *************** *** and told them that I thought that $330.00 for the short amount of time they were here and the simplicity of the job was an excessive amount and asked them to consider a partial refund to me. I was told that by the "customer care" *** that he would pass the request on to the owner of the company and heard nothing after that.After waiting about a week for an answer from them, I contacted other electrical companies in my area and told them the above facts of the amount of time and the issue found by Defused Electrical, and asked them what they would have charged for the exact same scenario. Two of the other companies said they would have charged $120.00 and one said $120 to $150. I feel this company lacks business ethics and more so, ethical responsibilities to the customer.

  Defused Electrical Innovations LLC.

  Date: 05/15/2025

  Hello Mr. ***************** have investigated the scenario and have found that you were indeed charged $330 for a service call to correct the issue.  Our recorded phone call states the issue was unknown prior to the techs arrival and that you indeed needed this corrected as soon as possible for it was urgent  In the recorded call you state that the original installers of the dishwasher from ********** left you hanging and they were unresponsive.  Due to the nature of the call we sent out two Electricians to tackle the unknown issue to get you the quickest solution.  When the Techs arrived you were super great full for the rapid response and their ability to correct the issue so quickly.  At the time of payment and completion of the issue you signed you were satisfied with the work completed and paid in a check for the amount of $330.  If you reflect to your invoice you will see that you were charged for the one hour minimum for two technicians.  We're sorry you no longer see the value in the work completed so we wish you the best on your ventures and hope that $1500 we saved you on your previous installation is not forgotten.  Have a blessed day sir!

  Don L.

  Date: 05/19/2025

  1. The nature of the call did not require 2 electricians, nor should I have been charged for 2 electricians. It was not an emergency, like you make it sound. However, I do appreciate the fast, same day response.2. Nowhere on your website, at the time I made the call, does it state that there is a $330 hour minimum, nor was I told this.3. After speaking with 3 other companies, the correct charge for the 25 mins of work, due to the simplicity of the job, should have been $120 to $150.4. The reason I called you again is because the first job you did for me was at a fair price, Thank you. However, I had no idea you would charge me more than twice the going rate on the second job.Perhaps you should research what the fair market price should be and pass that on to the customer. Good luck on your future business dealings!