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Business Profile

Firearm Manufacturer

Bootleg Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Firearm Manufacturer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order and Lack of Communication:I placed an order with Bootleg Incorporated for a backordered ************************ on June 12, 2024. The order number is OL22120. On August 1, the company provided an update stating that carriers were expected to arrive mid-August and that retail orders would be fulfilled first. Despite several months passing, I have received no further updates or communication regarding the status of my order.Unanswered Inquiries and Attempts to Resolve:I have made multiple attempts to contact Bootleg Incorporated to resolve this issue:I sent follow-up emails on December 2, 2024, and again on December 5, 2024, requesting an update on the order.I attempted to call the company on December 4, 2024, but received no response.I also sent a text message on December 4, 2024, and reached out via Instagram to inquire about my order. None of these efforts have been acknowledged or responded to by the company.Current Status and Desired Resolution:Due to Bootleg Incorporateds failure to deliver the product or provide adequate communication, I no longer wish to receive the item and request a full refund of $199.99, the amount I paid. This experience has been both frustrating and unacceptable, and I believe I am entitled to a refund due to the company's inability to fulfill its commitment.Additional Information:Order Number: OL22120 Purchase Date: June 12, 2024 Amount Paid: $199.99 Communication Dates: August 1 (Company Update), December 2, December 4 (Phone and Text Attempts), December 5

    Customer Answer

    Date: 12/12/2024

    Dear BBB,
    I am writing to inform you that the issue regarding my complaint against Bootleg Incorporated has been resolved. I contacted the vendor via ******** Messenger, and I have now received the item I ordered. Thank you for your assistance and attention to this matter.

    -- 
    Best Regards, 

    **** McConnell 

Bootleg Inc is NOT a BBB Accredited Business.

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