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Business Profile

Legal Services

Clark & Feeney, LLP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clark & Feeney, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clark and Feeney stopped sending a bill and would not disclose my balance. They without informing me I was not paid off and going to be turned over to collections did so. They never gave me the opportunity to fix the amount owed instead turned me over to collections because I fired them. They need to remove the collection from my credit and reimburse me for the extra cost it has financially burdened me with. The account has also been settled for the true $1400 I owed. I did not owe the $4000.

      Business Response

      Date: 05/22/2025

      Please see the attached letter concerning the complaint.

      Customer Answer

      Date: 05/22/2025

       
      Complaint: 23332051

      I am rejecting this response because: I never received any phone calls from the office about resolving the balance. They also did stop sending monthly statements. I never received a notice to turn over my account to collections. I always responded to any calls or letters received. The billing department would continually put my payment on my wife's account and I did make monthly payments. The months claimed to be missed were simply paid to the incorrect account. Once I received a call from the creditor I resolved the matter as soon as possible for the correct amount that should have been owed not at a discount. I am always willing to settle my accounts but proper communication needs to be had by the company. They need to report that the collections was an error on their part to help repair the damage to my credit that was their fault. As for the mailing they need to provide proof that they sent those letters announcing they were going to turn the account over to collections, and provide the certified tracking number of the mailing.

      Sincerely,

      **** *********

    Clark & Feeney, LLP is NOT a BBB Accredited Business.

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