Complaints

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• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Pole Barn Willy's to build a Medical Massage practice building at my home. An estimate was agreed upon, including all labor and materials. Because his bids were not accurate I paid him ********* instead of the estimated *********. In December he received payment to pay the overage to the electrician, he did not pay the electrician until the middle of January after I had learned the electrician had not been paid, setting my opening back 6 weeks. I did not see *************************** again after he picked up the check for the electrician which was the last payment of the *********. The doors Pole barn willys put in had to be replaced as they were installed incorrectly, and to finish the project was an additional *********. I have recently been served a lien on my property by the concrete company for ******** as he did not pay them. I am dealing with this today. He assured me he paid this bill 4/6/2024 but refused to give me an invoice or receipt of payment. the concrete company has already turned me into collection reducing my credit score. I am seeking ********* repayment for finishing costs and 10,000.00in damages. Thank you for your attention to this matter.

  Business Response

  Date: 04/18/2024

  I was contracted by ********************* to build a pole barn building with a rough plumb only and $5,000 towards electrical based on what she requested before the build. I am not disputing that a lien was placed on ******** property. Unfortunately, I had a job with a tremendous loss last year and have been fighting to catch up with my supplier. They did protect their interests by placing a lien on Lorettas property. I do not understand the claim of being turned into collections as this is not my understanding of how liens work. I do not dispute that she paid us $70,000.That did not cover the entire cost of her job, however. What I am disputing is that she claims I incorrectly bid the job. ******* was told, and signed a contract that stated, that we included $5,000 towards the electrical bid, and that if electrical costs more it will be added to the final payment. We bid the electrical for what she indicated she wanted in the building, as well as a rough plumb into the bathroom. ******* requested more outlets, more plumbing,and therefore the cost increased. The plumber ended up costing $5,000 more than the rough plumb we bid in the contract, and the electrician was $4,250 above the $5,000 we included in the contract. ******* indicated that she was unhappy with some of the details of the build, but importantly did not serve us with a notice and opportunity to repair as is required by Idaho code section 6-2503.We also did not receive the final payment for the job, which was to be negotiated with ******* due to the tear down and demolition being complete when we started the job, some interior doors we did not provide, and a replacement for an exterior door that was damaged during the build. What I want is to resolve this situation for *******. In order to do that I have to keep working my business. The personal attacks on myself and my business are understandable,but not needed and not going to help me keep working so I can pay my debts.