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Business Profile

Lawn and Garden

Diatomaceousearth.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept 2022 I placed an order for a 2 lb. bag of "food grade" diatomaceous earth at diatomaceousearth.com. They shipped it in a flimsy plastic bubble mailer. When I opened the shipping package, there was fine powder everywhere and it shot out all over the counter and into the air. (The product is unsafe for inhalation.) Since it is a food grade product meant for internal consumption, I no longer felt safe using it due to concern of contamination--there was clearly a leak in the bag. I contacted the company via the "customer service" email that they provide on their website and listed on their e-receipt, and got zero replies. I tried emailing 3 times over the course of weeks. Then I went to their ******** page and direct messaged them. STILL no reply. This company literally ignores customers and is impossible to contact them to resolve service issues. I am now out $21 (including the $7.50 I paid for their terrible shipping).

Diatomaceousearth.com is NOT a BBB Accredited Business.

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