Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying $950 a month for a non smoking, pet friendly apartment. Apartment was filthy, had dog pee that I had to professionally extract with my own time and equipment at the expense of my employer. None of our appliances worked and they tried to force us to wait 2 weeks to get things resolved. Walls and ceilings are filthy. Neighbors on west side have hygiene and pet issues causing an awful cat pee smell to arise in the summer. Neighbors to our east side smoke indoors and the landlord WILL NOT do anything to resolve the issue or provide any discount/financial compensation in the meantime to help us out. Landlord is in breach of contract in several ways

  Business Response

  Date: 05/20/2024

  This is unfortunate to receive this. The tenant has complained several times about this issue and we have talked to the neighbor causing the issue several times. We have gone to the offending unit several times to see if we could smell smoke, which we didn't. We have sent 3rd parties to the complex several times to see if they smell smoke. We offered the tenant the chance to transfer units. We agreed several adjustments and changes we would make in the transfer unit. He told us it smelt like smoke in the new unit. We sent someone there within 45 minutes to see if they smelt smoke. There was no smoke smell. We gave the tenant $100 credit on April.2 for the inconvenience. 
  
  The carpets were professionally cleaned before he moved into the unit. He cleaned them again when he moved in, because he preferred it that way and because he is a carpet cleaner and doesn't believe in the process. I can assure you that his appliances worked. After reviewing our records it looks like either fixed or replaced his appliances within 24 hours of him moving in. There were some issues with the washer and dryer, which were addressed after a maintenance request was submitted.

  Attached is the ledger showing the credit. 

  
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received assistance from ***** house for th Preservatio Program with rental ******************** assistance, ***** housing paid on 08/26/22 for 5 months in advance on my rent and paid my current utility bill as well. The email I have from my case manager the day the payment was sent and received stating that the funds may only be used strictly only for rent and utilities. I have proof that spring creek management has used the funds for pest control ************* utilities for the month of November out of the amount that was supposed to pay 5 months of my rent & utility bill on 08/26/22, they just gave me a 3 day eviction notice yesterday saying that I have till 11/10/22 at 5pm to pay the past due amount of $573.98 or I will be removed from the property! I shouldnt be receiving this eviction notice at all because I should have already been paid up threw till Dec/Jan, They also charged me twice on my deposit on 03/31/22, I have tried to speak with spring creek about this issue gotten no response I have also tried to speak with them on the fact that my smoke detectors havent worked since I first moved in, also about my heat hasnt worked since I have moved in, also about the fact I sent a complaint for me paying half my neighbors utility bill for the last 6 months and not being told I was when I first moved in, about them having the utilities switched into their name on 10/22/22 without informing me about that as well, but still no answer! I have also put in a maintenance request order regarding my heat not working and had no response or contact. I have contact ***** housing preservation program department and spoke with the supervisor about this matter and they said there is nothing they can do about the situation im left to deal with at this very moment and time! I have a 2 1/2 year old daughter who lives here with me and legitimately have no where at all for ******* daughter to go or stay nor do I have the funds to provide us a safe place to go

  Business Response

  Date: 11/17/2022

  1. Yes we did receive your assistance of $4750 for your rent. The receipt is put in your account.
  
  
  2. In our system if there is a prepaid amount then any future charges made to the account are automatically applied to that amount. If you'd rather pay for the pest services out of pocket, that is fine. We can pick up a check today.
  
  
  3. We did not charge you twice for your deposit. Attached is a copy of your ledger if you'd like to review it and see only one deposit charge. I don't see any messages or notes about you inquiring about being charged a double deposit? 
  
  
  4. We are unaware that your smoke detectors were not working? We also do not see any messages, emails, voicemails, notes or maintenance requests about this. 
  
  
  5. Yes, you are right, there is only one meter there that covers your apartment and one breaker that only powers some lights in the kitchen and outlets for your neighbor. I understand that there was a lack of communication though, and we would be happy to work out something in regards to this. I do not see any complaints in notes, texts, emails or voicemails about paying for your ***************************. We could give you a $50 credit to compensate.
  
  
  
  7. Yes we did switch utilities into our name. We talked to you about if it would be okay with you if we continued to keep it in our name, so we could avoid it being turned off in the future.
  
  
  8. We received your work order on Nov.3 about not having heat. On November 4th Champion Heating and Air came and we discovered the gas was not on because the bill was not paid. We would be happy to get records of this from **** with Champion Heating and Air if that would be helpful for you. 
  
  
  Let me know if this clears things up for you.