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Business Profile

Air Duct Cleaning

Boise Air Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Boise Clean Air on 9-6-23 to schedule to come and clean our house ducts. Company sent their technician, Jake, to do the duct cleaning. This took place on 9-14-23. At time ducts where cleaned and we were offered an Lifetime electrostatic filter size 20x25 inches, for $129.00, which we agreed to add to the bill. Total fee for entire service was 1039.00 which the price of the filter was included in that total. We paid full the service and the filter in full that day via check, which has cleared our bank account on 9-26-23. We were told that we would get this filter in 3-4 weeks. When it did not arrive in that time period, I called the company to get an update and did reach a person by the name of **** who stated that he was going to check with customer service and would get back to me that evening or the next day. This was on 10/11/23. We never heard anything back. Called and left messages on 10/13, 10/17, 10/19. No return calls. We are wanting either the money back that we paid for the filter or the electrostatic filter delivered. Our itemized receipt was handwritten on a Idaho clean air work order form (attached). Advertisement, scheduling was done by Boise Clean Air. Check was written to Boise Clean Air

Boise Air Duct Cleaning is NOT a BBB Accredited Business.

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