Complaints
This profile includes complaints for Avery Law's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We began our bankruptcy filing process on December 20th, 2023. All paperwork, included court case on January 24th, 2024, were completed by me and my wife through Avery Law. We submitted all required documents with 24 hours of them being requested and made all payments on time. We paid off Avery Law in full 4 months early. After filing our 2023 taxes, we were told that none of our taxes would be taken. As we slowly received our taxes, we reached and wanted to make sure that we could use the taxes and were told that the taxes are ours and will not be taken. We used most of our taxes to pay Avery Law in full 4 months early. On April 26th, 2024, we received a letter from the courts saying that documents were missing and that they have not received any responses from Avery Law. I connected with the court and submitted all missing documents. Now Avery Law is saying we owe almost $3K to the bankruptcy estate. When we called to figure out what was going on, they said they never told us anything and completely denied all of our conversations. If we were informed correctly from the beginning, we would have never used our tax money to pay them off. They dont care now about me and my wife because they have been paid in full. They told us we were discharged and good to go which is far from the truth.
Business Response
Date: 05/28/2024
Please see the attached letter and exhibits from **** Avery.
*******************************
Paralegal & Case Manager
Avery Law *********** Office
Phone: ************
Fax: ************
Customer Answer
Date: 05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they provided documents with our signature, however they never went over all of the pages, only some. I accept that due to their secrecy, I cannot fight a signature. They hid documents from us and only had us sign certain ones.
Sincerely,
*************************
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