Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you on behalf of ******** to formally escalate an urgent and ongoing issue that has significantly disrupted our operations. We engaged *** with the clear expectation that your team would facilitate a compliant and efficient process for obtaining our apportioned plates. Despite months of engagement and a payment of $7,000, we have received nothing more than a packet of DOT stickers and no viable path forward to legally operate our trucks.Throughout this process, our team has acted in good faith, promptly providing all requested documentation. However, we were blamed for discrepancies in paperworkyet there was no internal review or follow-through from *** to verify whether our submissions were complete or correct. This oversight is precisely why we chose to hire a third-party expert like TCS: to ensure accuracy, compliance, and timely results.Our greatest concern, however, lies in the lack of accountability and transparency. ***** ***** has refused to escalate our concerns to higher management, effectively stalling any chance at meaningful resolution. As a result, AndPower is now unable to operate legally, which directly impacts our ability to respond to natural disasters and restore powerservices that are vital to our communities and the lives of linemen who depend on our support.This breakdown is causing a catastrophic ripple effect across our partnerships with utility companies and emergency services. We need immediate executive-level intervention to resolve this matter and establish a clear, accountable line of communication moving forward.Please advise how we can rectify this situation without further delay.

  Business Response

  Date: 05/08/2025

  I have spoken with the client multiple times on this.  We have come to an understanding and the client has agreed to continue services with us. 

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company in regards to seeing if I need my dot numbers in ****** they informed I did so I spent 200 to get them after doing the classes they said I need the kansas told me I don't need them. I showed the company the the exemption I fall under for kansas. And have stoped all communication. Kansas exempt ***** to ***** pounds used in private use in ****** do not need dot numbers

  Business Response

  Date: 01/13/2025

  Sorry, you had a bad experience.  All the information you gave us about your vehicle and operations led us to believe you needed a ***** number.  It was shown to you the reasons you still need one and upon further investigation with the state of Kansas via phone call, it was told to me that you still need the ***** number.  Your compliance specialist told you that you were receiving a refund, so you know you've gotten one.  It's unfortunate that you still decided to come to the BBB to solve this.  
  In conclusion, you contacted our company, we did not contact you, and asked us for our help.  We provided the help you desired, we did the work, then you went back on the information you provided to deceive us and the state of *******  You were issued a refund and stated in this complaint that you haven't.  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22797890
  
  I am rejecting this response because: i did not decive anyone. You claim to be better business. Accredited, and you are not in private *********** ****** between ten thousand and one pounds and twenty six thousand and one pounds do not need dot numbers
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this transportation service and they took my money and told me I would receive my DOT number within 24 to 48 hours. I never heard back from them. I told them I wanted my money back and they have not given me my money. I feel like they are a scam possibly someone just getting information and taking peoples money

  Business Response

  Date: 07/24/2024

  We have spoken with our client and coming to an agreement with them.  The client stated they will be removing the complaint due to misunderstanding on our part. 

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-8-2024 I attended an art show in *****, **. I parked in a parking lot that had signs that indicated how to pay for parking. I might add that there were a few different options on how to pay. As seen in the attached document I paid using one of the options. The parking company is claiming that I didn't pay to park. I sent them the only proof that I had which was a screen shot from my bank that shows that I paid $20.45. They are now saying that the bank charge screen shot is sufficient. I have no other means to provide proof. They are trying to bill me $50 which is a bunch of BS.

  Business Response

  Date: 03/25/2024

  Our company is Transportation Compliance Service, LLC. We are a company that helps truck drivers run their businesses.  We are not the ***** or any government agency.  I'm sorry, but you clicked on the wrong website and then left a bad review for our company.  If you would kindly take the time to remove your complaint as it does not pertain to our company and you have the wrong place.  

  BBB please have ensure this complaint is removed from our profile.

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21466137
  
  I am rejecting this response because: I looked at the letter that I received and they are the company that sent me the letter demanding $50 for not paying to park. I paid at the lot via the clearly posted signs. All I want them to do is drop their claim against me. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/26/2024

  I have attached the same receipt that I already provided. As a reminder, I went to an art show in *****, **. I parked in the parking lot and followed the signs on how to pay. The attached receipt is a screen shot of the payment for $20.45 from my bank. A week later I received the letter from the company that I complained about indicating that I hadn't paid. There were multiple signs in the parking lot indicating how to pay. I searched on the internet and there are lots of complaints about this company for the exact same thing that I am complaining about. Again, I will drop my complaint if they drop their attempt to collect $50 for non payment.

  Business Response

  Date: 03/27/2024

  Again, we are NOT a parking company.  We are not in AZ.  We are a company out of ********, **.  I'm not sure what the confusion is especially if you look us up on our website.  

  BBB, please acknowledge that this individual is on the wrong profile and this needs to be removed.

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please remove my negative comments as somehow I must have selected the wrong company. Apologies to the company that was chosen in error.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have entered the incorrect phone number and email information causing my buisness not be able to get no buisness from any one costing me ******* a day **** the account Manger has been making excuses on why they never completed my state operation authority and did not complete the services ordered if this is not resolved we are going to seek damages

  Business Response

  Date: 12/12/2023

  Hello, *****************  We apologize for the situation you are in.  Back in July, when you originally signed up for our services, it looks like we did quite a bit of the work very quickly (within two weeks).  Unfortunately, even with the many attempts made by administration to get ahold of you, and over the course of six weeks, we were unable to complete the work for your state authority.  We are more than happy to help you get that taken care of still, but it sounds like you may be having trouble because of that.  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOT# ******* Started out talking to ***** (***************************) paid in full 10/03/23. I was familiar with what needed to be done but had several things going on. I went with TCS because I thought it would save me time. ***** went over the services that they were going to prepare for ********. The services included - MC# and DOT# BOC-3, MC Certificate, UCR - 2023 ****, Driver File, Drug Testing, Clearing House, Policy Book, IRP, **** preparation, Fuel Card, Magnetic decals, NO fuel card. Charged ******. Denied on the 20th after discrepancy with *****. When the paperwork was ready to submit to the state of AL, ***** wanted more money and called it "Bill ***** I asked him to send me an Invoice showing services billed. No where on the invoice did it show $300 to complete the work. He refused to solve the issue.On the invoice it showed $2,986 paid in full. I asked him to send me everything prepared, I'll send it in to the State. Everything sent to ***** got returned to me. ***** said I had to go through him. However, I submitted the documents with application, submitted **** and IRP to the State. ***** of TCS basically took my money. When I brought this to his attention on the phone regarding all this, He got loud and wanted to make it sound like there was more to it and a big obstacle that only they can organize, insulting my intelligence in the process. ***** was argumentative and offensive on the phone. I believe the services I paid for where worth the *** of $1,800. NO fuel card and did not complete the **** and IRP.***** will make it look monumental, time consuming and cheat you on your money and ask for more later for no reason on a separate invoice from what you paid originally. *****'s Lead **** called on his cell phone on his way home to discuss with me the issue which went no where. He got offensive, loud and took *****'s side over the phone saying he did mention the $300, which is recorded by TCS. He argued the point asking, "You don't believe us".

  Customer Answer

  Date: 10/23/2023

  *******************************************

  Business Response

  Date: 10/27/2023

  Unfortunately, there is a lot of confusion for this client.  After listening to the call, we determined that ************** was definitely notified that there was going to be an additional charge for what we call the Submission process for part of our services, but they only happen after our Underwriting process is complete.  The client is correct when stating that he asked for an invoice of paid for services.  What was sent to him was just that.  Everything that was paid for.  What he failed to understand, and would not listen to, was that during the phone call, he was told by ***** that there was the Submission process he would need to pay for.  The $2,984 covered everything that he paid for.  ************** stated that if he were to listen to the call and heard that portion that stated the $300 Submission process, he would drop this problem and move on.  But, when it came time to follow up on that, the client refused, was still upset and hung up.  I tried to call on my time after work, speaking for ************************************************  We agreed to call back on Monday and everything ************** stated before was not followed up on.  

  Our prices are set at a competitive rate and ************** fails to understand that he does not get to dictate our prices.  He came to us asking for help, we followed through on our end.  If ************** would like to continue business, we are more than happy to help.  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20770387
  I am rejecting this response because: He is a bully over this whole matter and not dealing with this in a professional manner. For example he never sent us the Fuel Card-which he charged $150.00 for on the Invoice. What we paid for was included in the $2986.00 and what you pay on the fuel card is your credit limit. I feel Our money is not being wisely disbursed. When is the fuel card going to be sent? Where is the recording like he said he would send on Friday which **** spoke to us on his cell phone while on his way home with ********** Recording. That next following business day Monday **** called around 2pm and wanted to continue arguing his point. He asked me 'if I send you the recording will you use our services'? So he is setting stipulations? I said I need to listen to the phone recording first. He got agitated with my reply and said why should I send it now. He kept talking and wanted to argue. I realized it was not going anywhere and I said good bye and hung up. I was hoping to resolve this in another way that both parties would be satisfied. The services that were done did not amount to ********. I would like to receive a billing adjustment on this matter. I am not dictating what their prices should be, however when you pay $3000.00 for services that were never completed should not be ignored. 

  *************************

  P.S. This is coming from a new company we have working on this presently. These were his words:

  On Wednesday, November 1, 2023 at 04:19:06 PM CDT, ***************************** <*******************************; wrote:
  Let's get you working on that driver application link that I sent you. This one they had you do is missing a lot. I do see the **** which is good. To put it in perspective, the app you sent me is about 10 pages and 3 of those are employment history, 1 is MVR (which isn't a page of our app but a result of it). Ours is 19 pages long and meets ALL FMCSA requirements. I'm glad we have you in our wheelhouse to get you squared away. I want to help you get sorted out and confident that you're compliant. 
  Any luck on the drug test results? 

   

   

  Business Response

  Date: 11/06/2023

  The Fuel Card was $150 total.  What the client fails to understand is the $75 of it goes to the card provider.  The client was unable to receive a card so $75 of it was refunded to them already.  We charged $75 on our end which is non-refundable.  The client agreed to the $2,945 which has all information for all charges available to them.  

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20770387
  
  I am rejecting this response because:1.) The *** IFTA Fuel Card that they were going to send me after my CREDIT DENIAL was going to be the card that you deposit funds on and your funds on the card is your credit limit. This never was completed. The Total Amount was originally $2984.00 and it has changed twice and lowered to $2945.00 on the BBB statement replies from ***. The amount that was discussed $2986.00 was what was agreed on to complete the job. The Services were not delivered. We had to go back and redo paperwork due to details being left out. We asked for a billing adjustment that both parties will be satisfied. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/10/2023

  We have completed the items you purchased.  It's impossible to know whether you're going to be approved with the Fuel Card or not, but it does cost time and money to try and get someone approved.  That was explained thoroughly.  The mere fact the drug testing results is being asked for is an indication that you took the drug test; the results were provided.  It sounds like you've hired another company and you're happy.  We're sorry we were unable to satisfy or accommodate after the services we completed fully. We wish you the best of luck with your business.  

  Business Response

  Date: 11/15/2023

  There is no refund on completed services.  

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20770387
  
  I am rejecting this response because: you did not complete the services that you promised to me that you would complete. Please show me the stuff that you completed. I will show you all the paperwork that I had to take  else where and get completed. This was a very dishonest business deal with your company TCS in *****.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/15/2023 I was treated rude and unjustly by ************************* paid for service and they are implying that I should pay again when I said I would not I was denied service anymore as of today I'm a consumer and I was treated as if I was getting paid to use their services and it should go as he says and not as I paid for

  Customer Answer

  Date: 08/16/2023

  I paid for their renewal back in April when I was sent to take this drug test I also had to pay for the drug test out of my pocket that was supposed to be refunded they sent me to concentrate of my choice I had to print out the paper they sent me to take with me to take the drug test and **** claims I was not supposed to go there but it were they sent me this is so unjust the way he treated me 

  Customer Answer

  Date: 08/16/2023

  I paid for their renewal back in April when I was sent to take this drug test I also had to pay for the drug test out of my pocket that was supposed to be refunded they sent me to concentrate of my choice I had to print out the paper they sent me to take with me to take the drug test and **** claims I was not supposed to go there but it were they sent me this is so unjust the way he treated me.

  Customer Answer

  Date: 08/16/2023

  I paid for their renewal back in April when I was sent to take this drug test I also had to pay for the drug test out of my pocket that was supposed to be refunded they sent me to concentrate of my choice I had to print out the paper they sent me to take with me to take the drug test and **** claims I was not supposed to go there but it were they sent me this is so unjust the way he treated me.

  Customer Answer

  Date: 08/16/2023

  I paid for their renewal back in April when I was sent to take this drug test I also had to pay for the drug test out of my pocket that was supposed to be refunded they sent me to concentrate of my choice I had to print out the paper they sent me to take with me to take the drug test and **** claims I was not supposed to go there but it were they sent me this is so unjust the way he treated me.

  Business Response

  Date: 08/21/2023

  ******, we have tried multiple times to clear up a simple misunderstanding.  Unfortunately, every time we speak, it's difficult to explain where the problem is because you wont let anyone speak.  It's as simple as this, we are calling you to get you renewed for your services.  You keep stating that you renewed with us back in April.  You're stating that you paid us for the renewal.  We tried to help you understand that you were selected for a random drug test and you just went to some clinic and paid them for a drug test and did not follow protocol.  If you would've given them the forms we sent you, you would have paid nothing to the clinic and none of this would have happened.  The attachments you sent prove that.  You have yet to provide payment to us for that renewal you're claiming back in April, we are not Concentra, clearly.  You paid Concentra.  

  The three or four people you spoke with besides myself have tried to explain this to you.  Again, you won't listen to us and choose to yell at us instead of understanding what happened.  I even texted you last week trying to find out what you thought you paid us, but you wouldn't respond to me.  

  So, as a quick summary, you paid another clinic for a drug test you should not have gone to that we offered to pay for you. Also, you did not renew your drug testing with us that is supposed to be renewed every August.  

  Customer Answer

  Date: 08/24/2023

                                                                             Table of Facts

  1, I was informed Via email that the system is being changed from i3screen to escreen that was April 1 2023 by your establishment witch I paid for and collaborated witch an ********************* as to what Concentra knowing that I've been going to that same on for years. I've conversed with her Via phone and email in *** is when I sent her the result between *** 1 and the 11th of 2023 April, 29 ****************************************************************************** that renewal is coming up I informed her that I paid for the drug test she replied that it would be refunded that NEVER HAPPENED this was before my renewal

  2, After conversing with ********************* about fact number and was informed that renewal was coming up in August I asked if I could pay for it and was told yes but ***************************** would take care of it I paid ****** for renewal and never received my refund from before my renewal but I paid so I would not have to worry about it until next year 

  I conversed with an *************************** in July of 2023 Via phone and/or email and was told buy *************************** that everything was all good until next year I was all up to date on everything she was portraying to be an supervisor but according to the ***************** who was so rude I think he was having a bad day she was not a supervisor I've been with that establishment 2020 and always paid I just want the service I paid for and my refund of ***** that was supposed to have been refunded back in *** 0f 2023 and/or all of my money back for the year pules my *****  and all fees   

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20473446
  
  I am rejecting this response because: It's not correct nor accurate and/or nor am I responsible for the inaccuracy and/or the lies that your establishment members portray their I've paid 195.00  for the year they don't want me I want all my money back all fees that was paid for the year pulse ***** that was supposed to have been refunded back in May of 2023. **** was so rude trying to double talk me hollering at me like I'm his kid and/or he was paying me to use the establishment services and I was supposed to believe what he say and not what I know pay in full ******** so I can find a new service   

  Sincerely,
   
  ***************************

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to file dot Nr and they had me down for stuff we discussed I was not going to do. If I had not been informed of this I would not have known. They did part of the job incorrectly and didnt even start on my mc and gave me some lame excuse why they had not. I left a msg and got no call back till I put in a claim for a refund.

  Business Response

  Date: 01/12/2023

  The client received their money back and the account has been settled.

• Initial Complaint

  Date:12/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i called to research and get information about possible service i will need for my business to operate my vehicle for a retail store. i didnt have any specific information. just looking for information and help with the correct way of doing things. i will have 1 vehicle( sprinter van under ****** pds) and no other drivers and i will not be carrying any hazardous waste, food, people or alcohol in or out of state lines. the rep at transportation compliance service took the information that i gave and talked me into getting the service based on incorrect information that i was just using to get help with answers. i did not have the correct information for what i really needed and he did not ask for specific information about my vehicle: tag, insurance, etc. i only gave him a VIN#. He told me another rep will call me to do a final interview before everything was processed. He sent documents to me to sign electronically to complete the processing but told me nothing will be complete until after the final interview with the other rep to make sure everything is legit and correct. After more research turns out i do not need the service because i will not have the type of truck to use this service. i looked at my bank account and they already took $800.00 before the final interview was done and will not give it back because of the incorrect information that i gave for research. I called to get a refund for service that i have not used or will not be able to you use. I have not had a final interview with the other rep but everything has been already processed. they will not give me my money back

  Business Response

  Date: 12/16/2022

  I have spoken with our client and she stated she had removed the complaint and is very happy with our service.  Can you please verify it has been removed?  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were halfway through the online application for a ***** number through the government website at https://safer.fmcsa.dot.gov/ which returns a ***** number. We saw the Transportation Compliance website in a search who advertised "Get Your Free ***** Number" and "Free Consultation". They convinced us to stop the online form and fraudulently claimed that they could get the ***** number much faster than the gov't site. In fact, they simply completed the same online form with their email address, and, at at the end of a 15-minute call, charged us $1340! Then they simply forwarded the "free" ***** number to us after about 30 minutes. They are hijacking unsuspecting carriers who could easily complete an online form, making false statements about the process, and severely gouging them. We called the company for a refund and they refused, still insisting that they provided a service we could not have done ourselves. I called and verified with the US **** of Transportation that there is no way to expedite this process as they claimed and that anyone can get the ***** number within an hour for free.

  Business Response

  Date: 08/25/2022

  We have worked it out with the client.  There was a misunderstanding on services and they it was agreed upon that they will remove the complaint.

  Customer Answer

  Date: 08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************