Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've done at least 5k in buisness with this company. Recently purchased a laptop from them. Stopped working. They fixed it 2 times. The third time it stopped working we asked for a new one. Three members of the team were hostile. Won't give ** our money. One even said to fuxk off on a phone call. As a member of the bbb myself its embarrassing these people are a member

  

  Business Response

  Date: 06/01/2023

  This customer purchased a laptop from us about 8 months ago, we do provide a 2 year warranty on all the laptops we sell. Recently, they began having issues with the laptop and demanded an immediate replacement. And while we believe that they are in fact having a problem with the laptop, on 3 different occasions we tested it in our shop, once for an entire day, and could not duplicate the issue. This customer was vulgar with our office staff and threatened to sue ** if we didn't replace it. So, to avoid further issues, I told him I would replace it, although none of our tests showed any problems. No one on our stuff used vulgar language with him at any time, and frankly if they had, they would no longer be employed. The fact he would say that, proves to me that he's just trying to bully ** into giving him what he wants, which we were planning to anyways.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20130617
  
  I am rejecting this response because the statements made  by ******** are false.   This laptop has had on-going problems. We have taken the laptop into ******** several times as it will not even BOOT.  Our employee watched as they had to take it physically apart remove components to get it to boot.   They run some diagnostics and say it is fine.  He takes it home and it crashes again.  It will not power up.  It's obvious to anyone there is something wrong.  Whether they can repeat in their lab within a few hours does not mean their is nothing wrong.   If nothing was wrong the laptop would power up and not crash.  It's straightforward.   The fact that we take a laptop into them that will not boot and they claim it is fine, makes no sense.  Since this has happened continuously over the span of a month, we asked that it be replaced.  Wherein they said no, they can't find ANYTHING wrong (again, as we sit here with a laptop that will not even power up and zero productivity for our employee). 

  There was vulgar language used by both parties and make note it only got to this level after many interactions (over the span of weeks) and communications saying they would not replace the laptop as "they can find nothing wrong".   We can provide the dead laptop as clear proof something is very wrong.

  
  Sincerely,
  
  *******************