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Business Profile

Drainage Contractors

Idaho Drainage Solutions LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Idaho Drainage Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Idaho Drainage Solutions LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new home in 2020 at that time we had 5 arborvitaes planted directly in line with our backdoor and our backyard neighbor's door, they died within a year, so we planted 5 new arborvitaes and they died in 2022. We researched and found Idaho Drainage, they explained that they could remove the water with a discharge line, a sump pump and add some topsoil for berms to ensure that we would have a landscaped backyard. We paid Idaho Drainage in 2022 $5950.. for the drainage system and an additional $6,128.25 for a berm and landscaping. In October of 2023 we had a tree die, I removed the tree and found standing water. University of Idaho's extension office examined the tree and said it died of "standing water". I called **** with Idaho Drainage and he came out and blamed the water on our neighbor's irrigation( as ***** had done before) however the irrigation system was shut off for over thirty days. ***** came by and asked me to monitor the water and I did so for months. I have contacted both ***** and **** and nothing has been done. On our estimates it says drainage coverage is 5 years , on their current website they say Drainage coverage is three years. I sent a certified letter to Idaho Drainage's Meridian address and it came back as they are not there and no forwarding address. Not a reputable image. I would like the water issue solved or the drainage money refunded and I will hire someone else.

      Business Response

      Date: 04/09/2024

      Dear *****, 

      We apologize for the issues you have faced with our drainage services. We take full responsibility and are committed to resolving them promptly.

      As we have discussed previously, we will see you this upcoming Friday April 12th, 2024 to resolve the issue.

      Thank you for your understanding and patience as we work to fix the matter to your satisfaction.

      Sincerely,

      ***********************

      Idaho Drainage Solutions

      Customer Answer

      Date: 04/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** sent out a very good employee, he and his helper drilled a hole approximately 7' in the ground and created a drain for the water. The employee informed me that we had a layer of **** which was not allowing water to drain. I believe the action will solve my problem.

      Sincerely,

      *********************

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