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Business Profile

Fence Sales

Meridian Fence, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email sent to company on 12/8 I gave Tristian a deposit for the installation of my sideyard fence on 11/16/23. Due to several reschedules, I called ******* on 11/22/23 to cancel the installation and requested a refund of $1,250.00. My deposit refund is outstanding.Please provide an update on the refund status as soon as possible.Responce from compay 12/11 Hi, ****: It normally takes ten business days to cut a check for a deposit. I checked with the controller and he is planning on running it with the next batch of checks this week and it will go out in the mail to you. Thank you for your patience.Called Company 12/11 and spoke to *******************. She stated the controller will not be able to issue any checks until Friday 12/15 and it will mailed.Sent email 12/11 ******, I canceled the project and requested a refund on 11/22. Please issue the check immediately and let me know when I can pick it up at your office. I have filed a Complaint with the BBB.My obvious concern is the company has a cash flow problem .

    Business Response

    Date: 12/15/2023

    I believe this complaint should be removed due to following information that customer changed her mind and that caused the delays.  Our estimate clearly states that's that if you cancel the project, we will refund the deposit in 10 business days.  We would have refunded the deposit in time if she did not call the reschedule the project.  Here is the following timeline of events.    

         .  We originally scheduled *** for November 9. 
         .  She emailed me stating she would not have a ***** removed in time, so we pushed her back to 11/22.
           .Due to weather we had to reschedule her from 11/20 to 11/27.
           . She then canceled her project on 11/22.
           .11/27 She asked us to put her back on the schedule which we did for 12/6
           . She canceled again that same week.

     

    I am sorry the customer is unhappy, but I do not feel we did anything warrants a complaint to the BBB or any other complaint.  I can provide email and statements backing up everything listed above.   

Meridian Fence, LLC is BBB Accredited.

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