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Business Profile

Garage Doors

Action Garage Door, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 9, 2023, I contacted Action in regards to my garage door damage. They are the installation company for the home that I own. I had been having issues with my garage door not opening/closing properly, and unfortunately damaged the door with my vehicle last fall (10/3/23). The technician (Will) assured me the door should not be doing the issues I complained about, and repaired the door. The issues kept happening, but after calling Action reporting the continued issues, they were only responding with dead end answers. It shouldnt be doing that, it works fine when Im there, *** been doing this for 22 years and never seen this happen before.Well, I damaged the door again, and they keep telling me theyre unsure why it would be happening. After promising to call the regional sales rep for the brand, they decided to have me call instead. The regional rep ****** informed me that the issue was a simple fix, and walked me through it in less than 3 minutes. He suggested I speak with the manager/owner of Action explaining that the technician should have known how to do this and the second visit for repairs should not be my financial responsibility. *** been attempting to get a call back from the manager for over two weeks now. Ive called 4-5 times, left messages with their receptionist, and Im being assured I will get a call back. They have not. My garage door still needs repaired and they are neglecting to return my calls. The funds Ive paid are from last ******* repair.

    Business Response

    Date: 11/21/2023

    We are very sorry you had a negative experience with us and we would like to apologize for the lack of communication and the frustration that has caused. We strive to provide excellent service and would like the opportunity to resolve this issue with you as soon as possible. After researching your account, it was notated that your door had been damaged due to impact from a vehicle, it is our policy to charge for such an incident. We were however able to reach out to the manufacturer to determine the cause of the damage and we will be able to provide you with a warranty section. The section is on order for you and our technicians have been versed in the manufacturer issue that caused the damage. It is our hope that the replacement of the damaged section, at no charge to you, is a sufficient resolution to this issue. 

Action Garage Door, Inc. is BBB Accredited.

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