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Business Profile

Gasoline

Jacksons Food Stores Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jacksons Food Stores Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jacksons Food Stores Inc has 63 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business advertised 2 packs of cigarettes at a discounted price but I was charged full price. The cashier asked me if I was a rewards member. The sale sign said nothing about being a rewards member to get the discount. This was signed simply as " $10.02 per pack when you buy two. I was charged ***** per pack. This blatant false advertisement.

    • Initial Complaint

      Date:09/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/15 Last week I went to the Jacksons Shell gas station I got $10 in gas Ciggerettes and a cherry coke they charged my **** $31.43 I noticed the next day they double charged me the $31.43 twice now I've paid $62.86 I called Shell they said my bank can handle it so I called my bank and in the bank charges it said I spent $10 and change and got $20 cash back. Well that was not me I did NOT GET CASH in fact 5 mins prior to going to the Shell I deposited $158 cash at my bank so why would I then take $20 cash back twice. Since they did that my bank can't cancel the sale they have to Void the transaction or correct the sale to the items I did purchase. I've called many times can't reach Anyone I want my money back for the duplicate charge.

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18th at 9:06 am I came into the ********************* gas station to purchase a pre paid debit card green dot loaded a ****** onto the card I called the number on the back of the card to activate the card I woman that answered the phone told me that the card was already in some one else's name and that I need to file a claim I loaded the claim to green dot the next day they told me that the claim was closed because they couldn't read the receipt. So I emails them a mother receipt. Then I was told to resend the receipt I was just getting the run around. So u decided to contact the better business ****. I would like my money refunded back to me thats how we can solve this problem. After the woman told me that the card was register to someone else I went back to the ******* gas station to ask for my money back the woman told me that I need to call the number on back of the card

      Customer Answer

      Date: 08/03/2024

      Yes I did mean ****************

    Jacksons Food Stores Inc is NOT a BBB Accredited Business.

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