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Business Profile

Gunsmiths

Independence Indoor Shooting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trash and heres why:10+ voicemails, 0 call backs, 5 trips into the store, and literally 5 months. Back on July 2nd 2022 I bought a 9mm pistol from these guys. It was an awesome 4th of July sale so why not! Came with an extra mag and it was fun. The gun had a defect where when shooting, the sights literally would fly off because they were installed using a heat gun due to the plastic pegs. This was confirmed as a defect due to the clerk who helped me saying oh ya we have had a bunch of people bring this back because the sights have flown off. I returned literally the 4th of July, two days later, and said hey what can be done. At that counter, two days after I purchased the pistol, I was told alright man, we will go ahead and replace those iron sights with the night sights we offered you, waive the gunsmith fee and itll only be 50 dollars and two weeks of time. AWESOME I thought, thats great timing and though it ***** that the gun was super defective, thats a quick and simple fix.Well 2 weeks goes by I go inside and they say, oh we havent even sent it out yet I will get that done. Itll be another month. I call multiple times, get the answering machine for the gunsmith, leave a voicemail with detailed info. Every single time I dont get a call back. You try to talk to anyone else and they just say *shrugs shoulders* I dont know. Its December 23rd. 5 months after I dropped off a gun that they sold to me knowing that it had these issues with the sights, not giving me an actual resolution or even an answer. FIVE MONTHS. In any other industry this would be completely unacceptable. But this is kinda a big deal, they cant tell me where my gun is that is tied to my name it could literally be anywhere. Did they lose the gun and let some one shoot and kill someone with it? Do they just plan on keeping the gun and say s**** you? .

Independence Indoor Shooting is NOT a BBB Accredited Business.

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