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Business Profile

Marketing Consultant

Native Solar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a very persistent solar salesman named *** **** repeatedly stop by. I said no I am not interested multiple times. He managed to talk my husband into getting me to listen to his sales pitch. I was told that the system would bring me back 30% of price in tax return or I could apply that to the payments to prevent re amortization at the 18mos ***** Upon going to file taxes today the credit for me is only $1,000 this year. So in the email it states to call the loan company to apply instead - which I do. They tell me oh no.. you can just take your tax refund once you get it and apply it to your loan so the bill does not double. I was mislead and deceived into this - fully upfront and stating I would never be able to afford double the bill. Shown a graphic presentation on how this would knock my loan down Nor is the system beneficial to me once the bill is doubled. I also was told the new Idaho Power changes wouldnt have impacted me prior to signing contract, but yet those also do. Maybe acting like this works this way to people with smaller systems isnt a big deal, but an almost $100,000 one is a big deal to me! It also says no one is eligible if their solar panels are under a loan, but they send an invoice like its paid off? Not sure how legal this is. I wish I had recorded our conversation and had a copy of their promises, because they have loopholes with their contracts and ways versus what they state in person that you cannot prove on paper. However, I do have a text for the Idaho Power one.

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