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Business Profile

Security System Monitors

AxGuard Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our security system installed April of 2022 after buying our home. Axguard guy came to our door and we bought the service. Its a 5 year contract no issue there. A technician came out within a few days and installed door and window sensors as well as the security panel. He didnt bring all the equipment to install the cameras we signed for. Weve tried to reach out several times and they emailed us saying they would reach out. It never happened. Here we are 10/23 and still havent gotten anything resolved. They never get back to us and we are still Paying for camera we do not have.

AxGuard Security is NOT a BBB Accredited Business.

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