Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12 I called to see if I could get into Ada west dermatology for a ******* allergy shot and asked if they do those I was told yes by the person on the phone and she said can you make it in 15 mins? I said yes, I left work (clocking out and losing money from working for an hour and a half) and came in. I was seeing a provider I have never seen they had a cancellation so I filled it. The provider was ***** ***** PA. I spoke to the nurse before he came in explaining I was coming in for an allergy shot also known as the ******* shot she wrote it down on a sticky note and left the room to grab the provider. He came in asked what I was there for I explained again and he said unfortunately I do not feel comfortable giving that to my patients. I felt upset and said ok. He told me to continue exactly what Ive been doing. And sent me on my way. Did not give me any kind of exam or any new information that was helpful to me. I was pretty defeated because I was told they did those in the office by the girl that scheduled the appointment and then without a fight paid my $100 copay. After I left the office I thought twice about it and realized I shouldve never been charged for any kid of office visit because I was not given any services. I spoke to the billing girl ****** and she was awful so then I spoke to the billing manager she was nice and said she would pass my concern onto one of the office managers. I was called today 5/20 by Mart and he treated me very unkind and did not hear out my concerns at all. I asked to speak to the other manager and he lied saying there wasnt one when I knew there was ****. He ended up hanging up on me and nothing got accomplished. I would like my insurance claim cancelled and my $100 co pay refunded since I was treated so unfair and given no services by them. It is the ethical thing for them to do. I lost money by leaving work and wasted $100. I attached chart notes which were a lie. There was no exam done on me.

  Business Response

  Date: 06/02/2025

  We have reached out directly to the individual who submitted the complaint and are working to address their concerns.

  Customer Answer

  Date: 06/02/2025

   
  
  Complaint: 23359530
  
  
  
  I am rejecting this response because:

  I was never contacted by ada west directly, I got sent a letter today in the mail saying that I intend to switch my care to a different office which I did not request to do such(I have attached letter). I want them to cancel the insurance claim they sent for my unproductive, uninformative office visit with the PA and give my $100 copay back in a professional, respectful manner. 

  
  
  
  Sincerely,
  
  
  
  Taylor Breazeale

  Business Response

  Date: 06/19/2025

  Given the nature of Ms. Breazeale's ongoing dissatisfaction and refusal to accept the care, service, and clarification already provided, we have determined that no further interaction with Ms. Breazeale is appropriate or productive. As such, we respectfully decline any further engagement, including alternative dispute resolution, and consider this matter fully resolved on our end.
  We appreciate the BBB’s involvement but request no further action be taken on this case. We will not be offering additional responses regarding this individual.
  Sincerely,

  Ada West Dermatology

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making regular payments to Ada West Dermatology and Pathology as agreed upon. I made a payment in august, and a payment on 8/31/23 to be applied as my September payment. I continued to make payments on both accounts over the phone, however Ada West Dermatology sent my account balance to collections because they did not apply my September payment correctly and claimed I made two payments for august. I continued to make payments on the Dermapathology account, however my ******* payment was applied to my dermatology account, even though the account balance was zero. When I called their office on 2/14 to ask about this, the billing manager said the $35 dollar payment for ******* was applied to my dermatology account because she forgot to include it in the amount she sent to collections four months prior. I expressed concern about this because it meant that my dermapathology account did not reflect a payment for ******* and did not want to be sent to collections again. ***** in billing and the billing manager said as long as I make a payment in February, I would not be sent to collections. I called to make a payment on 2/28 and was told my account was sent to collections on 2/27. I asked to speak to the billing manager and office manager; however, I was told they were both on vacation and theres nothing they can do. Theyve wrongly sent me to collections twice now, despite making regular monthly payments and calling them each month (I have a record of every payment Ive made for both accounts). The person I spoke with today reviewed the conversation notes and confirmed their office made multiple mistakes including taking a $35 payment on a zero balance account (which my statement reflects) and sending me to collections when they agreed not to. Their careless mistakes have negatively affected my credit on two separate occasions now. I would like to report their unethical billing practices and am seeking help from BBB to resolve the situation

  Business Response

  Date: 03/12/2024

  We will contact the patient direct to address the patient's concerns.

  Business Response

  Date: 03/18/2024

  After a complete review of this patient's account it has been determined that the desired settlement of "Correction to a credit report" is not necessary. No report to this patient's credit account was made by the company or the collection agency.

  Business Response

  Date: 03/19/2024

  3/19/24 @ 11:30 a.m. Communication with the patient was successfully completed.

  Customer Answer

  Date: 03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************