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Business Profile

Sprinkler Installation

Sprinkler Tech Dave LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sprinkler Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, 14 July 2023, this company was to arrive at **** to complete some sprinkler repair work. They did not arrive until **** (5:15pm). Prior to their arrival my husband had spoken on the phone with the office, exchanged a few emails, and thought he had a good understand of the agreement. However, upon returning home from an unexpected over night hospital stay we were met with one person from the company still working. When he was finished he stated that he needed to be paid even though not all the work was completed. I asked about an invoice, he stated it would be emailed. The amount I was asked to pay was $973.34. I was told there was approximately $200.00 in materials and the res was labor for four workers at $89.99 per person per hour. The scope of work was eight (8) sprinkler heads, one short trench, a few risers for the sprinkler heads, adjustment of the sprinklers, and adjusting the sprinkler box wiring. I wrote the check and assumed I would receive an itemized invoice shortly after. This was not the case; it has now been two working days for this company and I have yet to receive and invoice. That evening I sent an email (their preferred method of communication) stating my concerns and requested a phone call, my husband also called on Friday evening and left a message stating we would hold the check payment until we had discussed our concerns. We have yet to hear anything back to include the invoice. Since I have not heard from the company and the work is not complete I placed a stop payment on the check that was written on Friday evening.

    Customer Answer

    Date: 07/17/2023

    I just submitted a complaint and request for help resolving an issue with Sprinkler Tech Dave in ******** *****. just after I submitted this I received a call from their office manager and the issue has been resolved to my satisfaction. Thank you ***************** ************

Sprinkler Tech Dave LLC is NOT a BBB Accredited Business.

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