Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oral Surgery Center of Idaho never said they didn't take my sons' insurance despite many opportunities. I asked if they took ******** dental when she called to set up an appointment and she said, "Our consultations are free". But never said they didn't accept ********. They also never said anything when I gave them my sons insurance card she just said "Your all set" after scanning it into their system. I was told by their Orthodontist that Oral Surgery that they accepted ******** when I was referred there and when I asked, and she didn't say no and didn't say they didn't when I handed his ******** insurance card. I was also never given a break down sheet of how much it was all going to cost, and I believed it was because insurance was going to cover it all. I never had to pay anything upfront. Or was asked about how I was going to pay or put a credit card on file. Nothing. Now they are trying to bill me. The ***************** accepts ******** and I believed that they did as well. I have had 2 conversations with them that go nowhere. I tell them I was never told they didn't and told them the whole story. The only thing they tell me is that it's marked in their system that they did. I can assure you that they did not otherwise I would have gone somewhere else.

  Business Response

  Date: 11/28/2023

  We think it is unfortunate and disheartening that this individual submitted an inaccurate complaint. She
  was told on multiple occasions that we do not take her insurance. She came to our office on 6/6/2022
  for her sons consultation. At that appointment, she walked out of our office and declined to sign
  anything, because we do not take her insurance. She chose not to proceed with the surgery in 2022 for
  that reason. However, she elected to return the next year with her son on 4/18/2023 for another
  consult for the same procedure. She did hand our front office her insurance card, and she was told we
  would scan it into the chart, but we still cannot bill her insurance at this office. We told her the
  anesthesiologists bill should be covered (they bill separately), but the surgery would not be. She
  elected to proceed. Her son received the highest quality of care, and they have not paid anything for
  the consultations or the surgery, which has us questioning why this individual even submitted a
  complaint. Prior to submitting her complaint, our office reached out to her regarding the account
  balance. After she expressed her concerns, we told her we would work on it. Our office has submitted a
  special request to her insurance asking that they cover the procedure. Again, we are disappointed this
  individual submitted an inaccurate complaint, however we will continue to try to help her with her
  insurance in any way possible.