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Business Profile

Used Car Dealers

Idaho Auto Investments LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Idaho Auto Investments LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Idaho Auto Investments LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in *******. In Dec, I found a 4runner for sale on FB marketplace in *****. It was being sold by Idaho Auto Investments. The 2008 Limited 4runner had 111K miles and was listed for ******. I asked about the condition of the vehicle and was told it was great and that it had been looked over by their ******** as well as a second ******** that a former potential buyer had hired. I asked for pictures of any rust on the undercarriage. I was sent photos that did not show issues and was told it looked great. They agreed to pick me up from the airport on Friday Dec 27th and then I could drive it home on Saturday. Before I purchased the vehicle, I told them that I wasn't interested if it was needing any kind of repairs. I was assured that it was a great deal on a sound vehicle. I paid ******. When I was driving it to my motel, I noticed a concerning sound. I reached out to the dealer and they offered to have their ******** look at it the next day. The next day came and their ******** was unavailable. I was hesitant to leave, but needed to get home for work. ******, the owner included a 3 month limited extended warranty that covered towing, transmission or engine issues. I made an appointment with my ******** to check on the things that the warranty covered. He got me in March. He told me that there were many issues that it was unsafe to drive. An accident wouldve been 'catastrophic. The frame is rusted, the axels have cracks, the exhaust system is rusted straight through along with a whole list of issues. I reached out to the dealer and explained the situation. The person I worked with directly, *******, no longer worked for them. The employee that answered the phone promised they would not leave me hanging with the issue. The next ***, ****** answered and suggested helping me sell it from *******. I don't feel ethical selling this vehicle personally. I feel he should return the money and take the car back. He has since ignored my attempts for contact

      Business Response

      Date: 04/10/2025

      LEGAL AND JUST **** UNDER STATE AND FEDERAL GUIDELINES (ALL DOCS ATTACHED SIGNED CLEARLY AND TRANSPARENTLY BY ***** FOR THIS PURCHASE).


      BUYER HAD THE RIGHT TO THEIR OWN MECHANIC AND/OR TESTS AND VIEWING IN PERSON BEFORE SIGNING IN PERSON AT THE DEALERSHIP LOCATION.


      ITD AND INVESTIGATIONS TEAM SHOW NO VIOLATIONS HERE AND FURTHERMORE, OUR DEALERSHIP GAVE THIS BUYER A FREE ***** EXTENDED COVERAGE AS GOODWILL COURTESY TO ***** AFTER THE **** TO ADD SOME CUSTOMER SERVICE VS NONE AT ALL. THIS VEHICLE WAS REDUCED OVER $2000 MARKET VALUE LIST PRICE TO ***** BEFORE SHE BOUGHT THIS VEHICLE, AND ANOTHER $600+ MORE AFTER THE **** FOR THE ***** MENTIONED TOO.


      THIS IS A CLEAR CASE OF BUYERS REMORSE LONG AFTER THE ****. WE HAVE OFFERED HER TO BRING IT TO OUR DEALERSHIP TO TRY AND RESELL AT THE AUCTIONS WITH NO PROMISE FOR THE AMOUNT OR RESELL BUT AS A CONSIGNMENT ONLY AND THIS BUYER REFUSED OUR OFFER TO AID FURTHER. 


      THEREFORE, THE DOCUMENTS ATTACHED WILL SUPPORT THIS LEGAL AND JUST **** ACROSS THE BOARD UNDER STATE AND FEDERAL GUIDELINES, AND WE WILL STAND BY THESE GUIDELINES AND PRACTICES AND REQUEST THAT ***** STOPS ANY FURTHER FUTURE DEFAMATION OF NAME AND/OR CONTACT WITH US AND OUR EMPLOYEES.


      WE HAVE TRULY TRIED TO HELP THIS CUSTOMER AND IN THE END THEY CONTINUE TO WANT MORE. THANK YOU FOR ALLOWING US TO RESPOND WITH THE TRANSPARENT FACTS AND WE APPRECIATE YOUR ASSISTANCE IN THIS CLEAR MATTER.

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23176300

      I am rejecting this response because:

      I agreed to purchase a safe vehicle. I was told that the undercarriage looked great and was photographed by their mechanic. The photographs sent to me avoided showing the problems. 

      When my mechanic looked at the vehicle, he deemed it unsafe to drive because of cracks in the frame. 

      I would have been happy to own this car if it had been advertised as they advertised this to me. The price that I talked to the employee about was the price that I bought this vehicle for. It was not lowered on my account. 

      The owner said that they would have a conversation with me about the situation, but continually avoided and ignored my calls and emails and attempts to communicate. 

      I have no choice but to file a lawsuit since there is complete lack of accountability or cooperation from this business.



      Sincerely,

      ****** *****

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non-Refund of $500 Deposit on an automobile purchase. Financing of automobile fell through cancelling sale. *** sold to another party.Idaho Auto Investments, LLC (***) received $500 down payment prior to sending Purchase Order with non-refundable provisions. Purchase Order was never signed by Parties agreeing to non-refundable provisions.*** has ignored all requests for a refund and resolve this issue.

      Business Response

      Date: 01/06/2025

      Thank you for the message. Our manager did not respond to any texts on 12/12/24 as they should have under our business communication positive practices. Then our other manager ** noticed this once this BBB message was sent on 12/30/24.

      Our GM reviewed the attached documents, but noticed that there were no signatures accepting these documents binding in full per policy mutually.

      Therefore, our company ** called the customer and let him know the $500 deposit paid was being returned via check in the mail to him asap. We have attached a copy of the check wrote to the customer. This refund in full check was wrote and mailed out on 1/3/2025. The customer was satisfied with our text and phone conversation for this in full and so are we. 

      We apologize for the confusion that our manager originally might have caused. Both parties are satisfied in full all around. Thank you for the opportunity to make it right together.

      Customer Answer

      Date: 01/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. The refund check was received 8 days later.

      The response alludes to acceptance of resolution received in a text. There was no such text received from the business. I texted them my address. They responded with a Thank you

      Sincerely,

      ***** *. Owens 

    Idaho Auto Investments LLC is NOT a BBB Accredited Business.

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