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Business Profile

Window Installation

Glass Now!, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday May 2, 2024 an analysis was given for 3 glass panels to be replaced at my home. I was told by ***** that I would be scheduled to do the work in or about one week.On May 6, I accepted a bid for $515.05, via e mail from Glass Now.On May 13, 2024, I phoned their office for an update. I was told truck was in on Tuesday with glass order, I would probably be phoned on Wednesday. I've never received any phone messages.On May 22, 2024 I phoned again, and left a message to phone me that day. I have not received any communication from them to date.

    Customer Answer

    Date: 05/23/2024

    *******,

    I did speak to the business (******) later today. Apparently there was a telephone problem and I believe we have cleared the matter up. The business has scheduled my work for next Tuesday, the day after memorial day. I believe this service will be performed, and the business and I are trying to figure out why its phone calls and texts were not being received. I did restart my I phone and we are currently in communication. I believe and hope that this issue has been solved. At this time I hope I have not diminished the character of appears to be a legitimate business. 
    Sincerely,

    *****************************

    Business Response

    Date: 05/28/2024

    We tried to call, text the customer with no response for a week after his glass came in on our delivery. We decided to reach him via email as a last resort about scheduling the installation and to let him know we have tried relentlessly to reach him. He did call in and reach us on Thursday 5/23/24. We spoke via phone to explain to him we have tried reaching him and continually got his voicemail and no text response. Only thing that could be the problem is a phone carrier issue possibly. We did show him we tried with the text screenshots and screenshots of our call history. He stated he reached out to the BBB, Attorney General and disputed the card payment. I let him know kindly to retract those complaints as we did nothing wrong. We tried our very best to reach him with every avenue we had. He agreed to retract it and re-pay via check during installation which is scheduled 5/28/24. I believe we resolved this complaint with the customer and this is no fault of ********************** Now. 

    Customer Answer

    Date: 05/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Glass Now!, LLC is NOT a BBB Accredited Business.

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