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Business Profile

Heating and Air Conditioning

Redinger Heating and Cooling, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Redinger Heating and Cooling installed a new hot water boiler in my home in 2018. At the completion of the install I noticed a strange noise, I was told that is was a 'noisy spring valve'. The solution offered at the time, by *****************************, was to almost fully close the valve so that it did not make as much noise. He said this would be a temporary solution, that replacing the valve would be required in order to completely remove the noise.I have tried numerous times over the past 3 years to get Redinger to come back and replace the defective valve they installed. I have heard, numerous times, from *** Redinger that he will check his schedule and get back to me. With one exception he has not followed through and the valve has not been replaced. The one time he did follow up, he came to my home, looked at the valve, and said that he knows now what to replace. That was about 18 months ago.The noisy valve has continued to get noisier and is audible from throughout our house when the furnace is running.I've been trying, literally for years, to get Redinger to come out and finish the original job, to replace the defective valve they originally installed. Although I also have another furnace issue, related to poor service from Redinger, I will address that in a separate complaints.Resolution for me means Redinger coming to my home in the next 2 weeks to replace the defective valve.

    Business Response

    Date: 09/09/2022

    It was never our intention to not satisfy the customer. We have since reached out to the customer and resolved the issue.

    Customer Answer

    Date: 09/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Redinger Heating and Cooling, Inc. is BBB Accredited.

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