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Business Profile

Water Conditioning Contractors

Culligan Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Conditioning Contractors.

Complaints

This profile includes complaints for Culligan Water's headquarters and its corporate-owned locations. To view all corporate locations, see

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Culligan Water has 2 locations, listed below.

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    • Culligan Water

      320 N Jackson St Moscow, ID 83843-2065

    • Culligan Water

      991 E Best Ave Coeur D Alene, ID 83814-4837

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my water delivery service 11/01/2022 with my first delivery on 11/02/2022, the schedule that was discussed was every other Thursday, the first delivery after the enitial one was unknowingly delayed, i called as i had to every time we were due for a delivery, and was told they would drop two off in a few days to get me until my next delivery, it was never consistent, the day i cancled my service was suposed to be a delivery day, again i called as it was late in the day and needed to know if someone was going to show up, instead of asking just that i cancled my service, to which she replied "well hes suposed to be there any minute", the customer service with every interaction was just terrible, i told her to have him just take them because at this point we had been skipped again and they were all empty, she then told me i owed $130+, i asked why, since every monthly invoice was paid except the last as i had not recieved it in the mail yet, and have not had an invoice more than $60, she said i had to call corporate in Moscow where they do the billing, i called and was told the same thing, again i asked why its so much, i was told thats how they do their billing and the owner would call the next day, again i called, she returned my call and told me i owe what i owe even though she said herself told me i was skipped deliveries, we were even skipped all together, saying no empties were left, i work from home, im always here, i had all my empties out on every scheduled delivery day, i was sent a "print out" of what i owe which i believe to be wrong, we were delayed deliveries, skipped all together, and treated rudely, and now i believe we are being grossly overcharged.

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