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Business Profile

Children Dentist

Children's Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My children were covered by ******************** for their dental at time of service. They were aware of this but didn't update it. They have seen my kids in office since then with no mention of this bill. Today 12/9/24, we showed up for appointments They canceled without telling us. They were even called by the state and told to refill it but they refuse. They are violating federal law by charging cash to a state covered patient. They even turned it into collections. They are HORRIBLE with customer service and will be sued for this!

    Business Response

    Date: 12/10/2024

    In response to the complaint received, we would like to address the financial concerns that the customer has submitted:

    The financial concern being discussed was from a previous balance. The company was not informed that the customer had updated their insurance, therefore, we were unable to submit a claim on the customersbehalf.  All customers sign a financial agreement with our business that agrees that they will submit any changes in their insurance or financial status in a timely manner.  If that is not submitted or fulfilled correctly with our company, then the responsible party is then held accountable for the financial portion of services rendered. 

    We are happy to help resolve this issue to the full capacity of our ability, following the regulations and guidelines provided with insurance billing processes pertaining to timely filing.  Unfortunately,we were not given this opportunity by the customer prior to their complaint due to lack of communication.  We are willing to speak to the customer and resolve this complaint if they are willing to communicate appropriately. There have not been any violations of federal law in this matter, and it is unfortunate that the customer is unhappy with our company. We do take all complaints seriously.

    Customer Answer

    Date: 12/10/2024

     
    Complaint: 22661486

    I am rejecting this response because:

    This is not accurate. This business is lying to try to avoid their fraudulent charges. They were well aware of the correct insurance. They have been asked by the state to refill it and they refuse. The state also document their refusal to cooperate and there is a formal complaint being made with the state about their unwillingness to cooperate or communicate with them also. There are laws against this and there will be a lawsuit with the state backing me up 100%. Fraud is a crime and the business manager is going to ruin this dental office because she is on a power trip and won't admit they messed up. It's really sad for the owner.
    Sincerely,

    ****** *******

Children's Dentistry is NOT a BBB Accredited Business.

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